Caesars Entertainment
Assistant Restaurant Manager Ramsay's Kitchen (Silver Legacy, Reno, NV)
Caesars Entertainment, Reno, Nevada, United States, 89550
JOB SUMMARY
This position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. Assists the Restaurant Manager with the overall activities of the restaurant operation, including prep and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service
Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills
Manages the day-to-day operation of the restaurant in accordance with established policies and procedures
Establishes and administers training programs within the restaurant, including new team member orientation
Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction
Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours
Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated
Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area
Acts immediately on all customer complaints to ensure that corrections are made when possible
Monitors work of Food Cashiers to ensure that established policies and procedures are being followed
Oversees all follow-up work to ensure non-recurrence of cashier errors
Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Associates Degree, preferably in hotel and/or restaurant management or
Graduate of post high school two year Culinary Arts School or equivalent experience preferred
Five years of restaurant/food service, including 3 years supervisory experience preferred
Literate and fluent in English
Excellent guest service skills
Must be at least 21 years of age
Excellent communication skills, both verbal and written
Excellent interpersonal skills, with emphasis in relationship building
Good problem solving skills
Ability to compile, compute, and analyze pertinent data needed for reports
Ability to negotiate with diverse departments
Ability to implement strategic vision and plan into day-to-day operations
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
Adheres to all regulatory, company and department policies and procedures
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
Ability to coordinate multiple tasks at once
Ability to constantly walk and stand during shift
Mobility to move quickly and easily throughout the restaurant and kitchen areas
Ability to hear and use visual inspection
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.
As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service
Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills
Manages the day-to-day operation of the restaurant in accordance with established policies and procedures
Establishes and administers training programs within the restaurant, including new team member orientation
Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction
Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours
Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated
Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area
Acts immediately on all customer complaints to ensure that corrections are made when possible
Monitors work of Food Cashiers to ensure that established policies and procedures are being followed
Oversees all follow-up work to ensure non-recurrence of cashier errors
Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Associates Degree, preferably in hotel and/or restaurant management or
Graduate of post high school two year Culinary Arts School or equivalent experience preferred
Five years of restaurant/food service, including 3 years supervisory experience preferred
Literate and fluent in English
Excellent guest service skills
Must be at least 21 years of age
Excellent communication skills, both verbal and written
Excellent interpersonal skills, with emphasis in relationship building
Good problem solving skills
Ability to compile, compute, and analyze pertinent data needed for reports
Ability to negotiate with diverse departments
Ability to implement strategic vision and plan into day-to-day operations
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
Adheres to all regulatory, company and department policies and procedures
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
Ability to coordinate multiple tasks at once
Ability to constantly walk and stand during shift
Mobility to move quickly and easily throughout the restaurant and kitchen areas
Ability to hear and use visual inspection
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.
As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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