Waypoint Management Services
Concierge – Waypoint Management Services
Join Waypoint Management Services as a Concierge and orchestrate legendary customer service for our luxury residential communities. Your role embodies the mission to provide referral‑worthy living experiences and requires a passion for people and outstanding service at all times.
Pay range:
$18.00/hr – $19.00/hr Base pay range:
$18.00/hr – $19.00/hr
What we offer
Onsite housing discount available
Medical, dental, and vision benefits on day one
401k matching
Employee Referral Program
Employee Recognition Program
High‑end luxury community
Responsibilities
Ability to work Saturday shift
Demonstrates superior customer service at all times and a genuine desire to serve
Warmly greets and directs residents and guests arriving to or departing from the property
Maintains an active presence at the Front Desk; monitors and announces visitors and controls access to the property; reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community‑specific services (for example, dog walking)
Possesses an in‑depth knowledge of the attractions, nightlife, and special services of the surrounding area to enhance a 5‑star residential‑living experience
Maintains familiarity of all community amenities and activities; gives directions to amenities and events within the property
Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations
Adheres to company standards for resident and guest services
Undertakes administrative tasks related to the Front Desk and back‑of‑house operations as requested
Ensures that resident and guest concerns are resolved in a professional and timely manner; reports to the Community Manager on any resident or guest dissatisfaction
Maintains a professional demeanor and polished appearance at all times
Follows safety procedures and maintains a safe work environment
Performs other job‑related duties as directed
Ready to lead a community where people are proud to call home? Apply today and grow your career with Waypoint.
We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Pay range:
$18.00/hr – $19.00/hr Base pay range:
$18.00/hr – $19.00/hr
What we offer
Onsite housing discount available
Medical, dental, and vision benefits on day one
401k matching
Employee Referral Program
Employee Recognition Program
High‑end luxury community
Responsibilities
Ability to work Saturday shift
Demonstrates superior customer service at all times and a genuine desire to serve
Warmly greets and directs residents and guests arriving to or departing from the property
Maintains an active presence at the Front Desk; monitors and announces visitors and controls access to the property; reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community‑specific services (for example, dog walking)
Possesses an in‑depth knowledge of the attractions, nightlife, and special services of the surrounding area to enhance a 5‑star residential‑living experience
Maintains familiarity of all community amenities and activities; gives directions to amenities and events within the property
Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations
Adheres to company standards for resident and guest services
Undertakes administrative tasks related to the Front Desk and back‑of‑house operations as requested
Ensures that resident and guest concerns are resolved in a professional and timely manner; reports to the Community Manager on any resident or guest dissatisfaction
Maintains a professional demeanor and polished appearance at all times
Follows safety procedures and maintains a safe work environment
Performs other job‑related duties as directed
Ready to lead a community where people are proud to call home? Apply today and grow your career with Waypoint.
We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#J-18808-Ljbffr