MSupply
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply atwww.marcone.com .
About BellSimons
Based in Hartford, CT, BellSimons has provided top-notch HVAC, plumbing, and refrigeration products to leading manufacturers and residential and commercial clients since 1940. Their catalog includes a full line of equipment, controls, supplies, and replacement parts. Their dedication to quality service and extensive inventory makes them a one-stop shop for all their customers' supply needs. They are a trusted provider of quality brands, including RUUD, Mitsubishi Electric, Delta, and Moen. For more information, visit bellsimons.com .
Summary
: The Counter Sales position provides excellent service to customers primarily via counter sales, phone, email / online, scanner, and fax communication. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on-time will-call assistance at our
Bangor, Maine branch
located at
470 Odlin Road Bangor, Maine 04401 .. Additionally, the position provides support and information on product inquiries, damaged goods, products sold, or products returned. The position effectively utilizes its resources related to company computer systems, online tools, and facility inventory. Job Duties
Customer Interaction
Provides excellent customer service through timely customer interaction, problem resolution, or escalation with effective and efficient follow-up. Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor Processes customer requests for pricing, information, and availability regarding products Processes customer orders for products both in stock and special order Coordinate the scheduling of customer deliveries as needed Follows up with customers regarding special orders, back orders, and will calls as needed Provides timely response to business-related incoming phone calls, faxes, scans, and emails / online as needed Fills sales orders for product and distributes items to shipping or will call as needed Establishes and maintains professional business dealings with customers and vendors at all times Supports valued business relationships in all dealings with related departments, aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution Counter Sales
Completes assigned training successfully and applies learnings as needed and directed Performs general warehouse work as directed, including working in any and all departments within the branch Promotes a safe work environment by quickly addressing unsafe conditions such as damaged product, clutter, cleanliness of work area, and clears customer passage Effectively communicates with management upon arrival and departure for the day, at breaks, and at meal periods, including any periods at which they will not be at their work station Wears proper safety equipment and gear and performs proper safety inspections on material handling equipment Conducts aisle responsibilities as assigned Conducts timely and frequent queue checks throughout the day, responding in a timely and effective manner Product
Processes customer warranties and returns in a timely manner Sorts and places products on racks, shelves, or in bins according to a predetermined sequence, such as size, type, style, color, or product code Marks or identifies products or orders with required information using the appropriate labeling method Conducts quality inspections of customer returns, damaged products for quantity accuracy of returned inventory Show proficiency and general understanding of functions and features of the product in inventory and sold Responsible for setup and maintenance of merchandising display Inventory Control
Adheres to procedures related to inventory control, checking and double-checking merchandise coming in and leaving the branch, and proper reporting of errors Other
Safety Sensitive Position : the ability to perform job functions in a constant state of alertness and in a safe manner Maintains proficiency with company computer systems in aspects related to the job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice. Job Requirements
High School or its GED equivalent 2 or more years’ experience with customer service and related functions Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook) Aptitude for mathematical operations and numerical analysis Use computers, photocopiers, phone systems, and meeting & virtual platform sharing relative to the needs of the job Minimum keyboarding skills of 40 words per minute Physical Requirements
Counter Sales
7-10 hours worked per day; up to 40-43 hours worked per week Bending, Climbing into and out of truck beds, Climbing ladders or stairs, Climbing or balancing, Squatting 1-3 hours per day Lifting / carrying up top 100 pounds 1-3 hours per day Lifting / carrying up to 50 pounds 3-6 hours per day Standing 3-6 hours per day Performing computer work 3-7 hours per day Pushing / Pulling up to 300 pounds 1-3 hours per day Reaching, Using fingers, hands, arms to feel and touch 6-8 hours per day Reaching above shoulder, Twisting (at waist) 0-1 hour per day Reviewing documents 2-6 hours per day Sitting, Using hearing to talk, listen, and use phones 3-8 hours per day Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day #BellSimons
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: The Counter Sales position provides excellent service to customers primarily via counter sales, phone, email / online, scanner, and fax communication. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on-time will-call assistance at our
Bangor, Maine branch
located at
470 Odlin Road Bangor, Maine 04401 .. Additionally, the position provides support and information on product inquiries, damaged goods, products sold, or products returned. The position effectively utilizes its resources related to company computer systems, online tools, and facility inventory. Job Duties
Customer Interaction
Provides excellent customer service through timely customer interaction, problem resolution, or escalation with effective and efficient follow-up. Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor Processes customer requests for pricing, information, and availability regarding products Processes customer orders for products both in stock and special order Coordinate the scheduling of customer deliveries as needed Follows up with customers regarding special orders, back orders, and will calls as needed Provides timely response to business-related incoming phone calls, faxes, scans, and emails / online as needed Fills sales orders for product and distributes items to shipping or will call as needed Establishes and maintains professional business dealings with customers and vendors at all times Supports valued business relationships in all dealings with related departments, aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution Counter Sales
Completes assigned training successfully and applies learnings as needed and directed Performs general warehouse work as directed, including working in any and all departments within the branch Promotes a safe work environment by quickly addressing unsafe conditions such as damaged product, clutter, cleanliness of work area, and clears customer passage Effectively communicates with management upon arrival and departure for the day, at breaks, and at meal periods, including any periods at which they will not be at their work station Wears proper safety equipment and gear and performs proper safety inspections on material handling equipment Conducts aisle responsibilities as assigned Conducts timely and frequent queue checks throughout the day, responding in a timely and effective manner Product
Processes customer warranties and returns in a timely manner Sorts and places products on racks, shelves, or in bins according to a predetermined sequence, such as size, type, style, color, or product code Marks or identifies products or orders with required information using the appropriate labeling method Conducts quality inspections of customer returns, damaged products for quantity accuracy of returned inventory Show proficiency and general understanding of functions and features of the product in inventory and sold Responsible for setup and maintenance of merchandising display Inventory Control
Adheres to procedures related to inventory control, checking and double-checking merchandise coming in and leaving the branch, and proper reporting of errors Other
Safety Sensitive Position : the ability to perform job functions in a constant state of alertness and in a safe manner Maintains proficiency with company computer systems in aspects related to the job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice. Job Requirements
High School or its GED equivalent 2 or more years’ experience with customer service and related functions Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook) Aptitude for mathematical operations and numerical analysis Use computers, photocopiers, phone systems, and meeting & virtual platform sharing relative to the needs of the job Minimum keyboarding skills of 40 words per minute Physical Requirements
Counter Sales
7-10 hours worked per day; up to 40-43 hours worked per week Bending, Climbing into and out of truck beds, Climbing ladders or stairs, Climbing or balancing, Squatting 1-3 hours per day Lifting / carrying up top 100 pounds 1-3 hours per day Lifting / carrying up to 50 pounds 3-6 hours per day Standing 3-6 hours per day Performing computer work 3-7 hours per day Pushing / Pulling up to 300 pounds 1-3 hours per day Reaching, Using fingers, hands, arms to feel and touch 6-8 hours per day Reaching above shoulder, Twisting (at waist) 0-1 hour per day Reviewing documents 2-6 hours per day Sitting, Using hearing to talk, listen, and use phones 3-8 hours per day Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day #BellSimons
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