H & M Hennes & Mauritz Gruppe
Overview
As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store to actively sell our products, and offer support and guidance. You will use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with the store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same, but a typical day will include the following responsibilities* Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting direct customer service Engage with customers to deliver outstanding service Guide customers through fashion trends, stories, and products across all store areas Effectively promote and sell our products Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for your role and development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation and attractive merchandise displays aligned with visual and commercial guidelines Maintain good stock levels with replenishment routines on the sales floor Follow in-store OMNI Services and tech tools procedures (Instore Care App, Click & Collect, Smart Store, etc.) Assist with opening and closing of the store Adhere to all health and safety guidelines and legal requirements relevant to the role Who You Are
Passionate about fashion and what is created in-store Motivated by delivering a great customer experience Communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic, collaborative setting applicable to the role Experience in customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and strive for an inclusive, equitable workplace We are guided by seven values and have a long-standing history of success Access to Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive environment where you can be yourself at work Global talent community with opportunities for career growth Comprehensive benefits including health insurance, wellness and family support, retirement plans, paid leave, and a community day Employee discount at H&M, & Other Stories, COS Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $12.25 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. Note:
H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment support. We collect and store applicant data in accordance with our privacy notices and policies. We offer staff benefits with development opportunities across the globe. All employees receive a staff discount card for H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. We also participate in the H&M Incentive Program (HIP). More about our programs can be found in the applicable notices. Location #J-18808-Ljbffr
As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store to actively sell our products, and offer support and guidance. You will use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with the store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same, but a typical day will include the following responsibilities* Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting direct customer service Engage with customers to deliver outstanding service Guide customers through fashion trends, stories, and products across all store areas Effectively promote and sell our products Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for your role and development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation and attractive merchandise displays aligned with visual and commercial guidelines Maintain good stock levels with replenishment routines on the sales floor Follow in-store OMNI Services and tech tools procedures (Instore Care App, Click & Collect, Smart Store, etc.) Assist with opening and closing of the store Adhere to all health and safety guidelines and legal requirements relevant to the role Who You Are
Passionate about fashion and what is created in-store Motivated by delivering a great customer experience Communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic, collaborative setting applicable to the role Experience in customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and strive for an inclusive, equitable workplace We are guided by seven values and have a long-standing history of success Access to Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive environment where you can be yourself at work Global talent community with opportunities for career growth Comprehensive benefits including health insurance, wellness and family support, retirement plans, paid leave, and a community day Employee discount at H&M, & Other Stories, COS Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $12.25 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. Note:
H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment support. We collect and store applicant data in accordance with our privacy notices and policies. We offer staff benefits with development opportunities across the globe. All employees receive a staff discount card for H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. We also participate in the H&M Incentive Program (HIP). More about our programs can be found in the applicable notices. Location #J-18808-Ljbffr