H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers; share relevant information with customers
Team & Development: Retain and share service, fashion and store operations knowledge with colleagues; follow procedures and legal requirements; give & receive feedback; participate in onboarding and training
Retail Operations / Visual & Commercial Execution: Manage garment cycle from unpacking to steaming and care; operate fitting rooms and checkout; maintain clean sales floor and back of house; assist with garment presentation and merchandise displays; ensure stock levels and replenish on the sales floor; follow omnichannel and in-store tech services; assist with opening/closing; follow health & safety guidelines
Qualifications
You are passionate about fashion and what is created in-store
Motivated to give customers a great experience
Communicative, creative, curious, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience in a dynamic, collaborative environment applicable to the role
Experience in customer service in fashion, retail or other service-related industries
Why You\'ll Love Working at H&M
Value diverse backgrounds and an inclusive culture
Work in a values-driven organization guided by seven values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive company where you are encouraged to be yourself at work
Global talent community with opportunities for growth
Wellbeing benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off
Employee discount across H&M Group brands
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.25 per hour
This job posting highlights the most critical responsibilities and requirements of the job; additional duties may be assigned. H&M may pay more or less than the posted range depending on qualifications.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact recruitment_support@hm.com. We retain information per our Applicant Privacy Notice and use cookies in accordance with our Cookie Notice. For more information, refer to our Privacy Notices.
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Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers; share relevant information with customers
Team & Development: Retain and share service, fashion and store operations knowledge with colleagues; follow procedures and legal requirements; give & receive feedback; participate in onboarding and training
Retail Operations / Visual & Commercial Execution: Manage garment cycle from unpacking to steaming and care; operate fitting rooms and checkout; maintain clean sales floor and back of house; assist with garment presentation and merchandise displays; ensure stock levels and replenish on the sales floor; follow omnichannel and in-store tech services; assist with opening/closing; follow health & safety guidelines
Qualifications
You are passionate about fashion and what is created in-store
Motivated to give customers a great experience
Communicative, creative, curious, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience in a dynamic, collaborative environment applicable to the role
Experience in customer service in fashion, retail or other service-related industries
Why You\'ll Love Working at H&M
Value diverse backgrounds and an inclusive culture
Work in a values-driven organization guided by seven values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive company where you are encouraged to be yourself at work
Global talent community with opportunities for growth
Wellbeing benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off
Employee discount across H&M Group brands
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.25 per hour
This job posting highlights the most critical responsibilities and requirements of the job; additional duties may be assigned. H&M may pay more or less than the posted range depending on qualifications.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact recruitment_support@hm.com. We retain information per our Applicant Privacy Notice and use cookies in accordance with our Cookie Notice. For more information, refer to our Privacy Notices.
#J-18808-Ljbffr