lululemon
Assistant Manager, Guest Experience | Liberty Center Pop-Up
lululemon, Liberty Center, Ohio, United States
Assistant Manager, Guest Experience | Liberty Center Pop-Up
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Assistant Manager, Guest Experience | Liberty Center Pop-Up
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lululemon
Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. They create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.
Core Responsibilities
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
Implement the Store Manager’s People vision for the store and cascade to team members.
Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets.
Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check‑ins.
Lead performance management activities, including direct feedback and continuous check‑ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
Lead exceptional guest experience on the floor through product education and coaching.
Provide retail floor leadership to maintain efficiency and effectiveness of retail floor coverage and operations.
Resolve guest feedback and address emergent issues, including guest escalations and urgent requests.
Partner with other managers to review business data and metrics to inform planning processes.
Maintain strategic product presentation and visual merchandising.
Open and close the store in accordance with procedures.
Qualifications
Legally authorized to work in the country where the store is located.
Ability to travel to assigned store with reliable transportation methods.
Variable schedule that may include mornings, afternoons, evenings, weekends, and holidays.
1 year people management experience.
1 year leadership experience, including managing business operations, administration, and projects or processes.
Education: High school diploma, GED, or equivalent (preferred).
Preferred: Bachelor’s degree or equivalent.
Preferred: 1 year retail or sales specific management experience.
Preferred: 1 year recruiting, hiring, or training employees.
Benefits & Compensation Base Pay Range: $23.19 - $31.38/hour (subject to minimum wage). Target Bonus: 25%. Total Target Base Pay Range: $28.99 - $39.23/hour.
Extended health and dental benefits, and mental health plans.
Paid time off.
Savings and retirement plan matching.
Generous employee discount.
Fitness & yoga classes.
Parenthood top-up.
Extensive catalog of development course offerings.
People networks, mentorship programs, and leadership series.
Employment Type Full‑time
Seniority Level Mid‑Senior level
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Assistant Manager, Guest Experience | Liberty Center Pop-Up
role at
lululemon
Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. They create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.
Core Responsibilities
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
Implement the Store Manager’s People vision for the store and cascade to team members.
Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets.
Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check‑ins.
Lead performance management activities, including direct feedback and continuous check‑ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
Lead exceptional guest experience on the floor through product education and coaching.
Provide retail floor leadership to maintain efficiency and effectiveness of retail floor coverage and operations.
Resolve guest feedback and address emergent issues, including guest escalations and urgent requests.
Partner with other managers to review business data and metrics to inform planning processes.
Maintain strategic product presentation and visual merchandising.
Open and close the store in accordance with procedures.
Qualifications
Legally authorized to work in the country where the store is located.
Ability to travel to assigned store with reliable transportation methods.
Variable schedule that may include mornings, afternoons, evenings, weekends, and holidays.
1 year people management experience.
1 year leadership experience, including managing business operations, administration, and projects or processes.
Education: High school diploma, GED, or equivalent (preferred).
Preferred: Bachelor’s degree or equivalent.
Preferred: 1 year retail or sales specific management experience.
Preferred: 1 year recruiting, hiring, or training employees.
Benefits & Compensation Base Pay Range: $23.19 - $31.38/hour (subject to minimum wage). Target Bonus: 25%. Total Target Base Pay Range: $28.99 - $39.23/hour.
Extended health and dental benefits, and mental health plans.
Paid time off.
Savings and retirement plan matching.
Generous employee discount.
Fitness & yoga classes.
Parenthood top-up.
Extensive catalog of development course offerings.
People networks, mentorship programs, and leadership series.
Employment Type Full‑time
Seniority Level Mid‑Senior level
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