Caesars Entertainment
Ticket Writer - Full Time ( Tropicana Atlantic City )
Caesars Entertainment, Brooklyn, New York, United States, 08400
JOB SUMMARY
The Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, they will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, the Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
DIRECTLY SUPERVISES:
N/A
ESSENTIAL JOB FUNCTIONS:
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the regulatory gaming agency
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalateto direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Act in a professional manner, representing William Hill with the highest of standards
Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards
May perform additional duties as assigned
EDUCATION AND EXPERIENCE:
The ability to sit/stand for extended periods at a time
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
H.S. Diploma, GED, or equivalent preferred
Must be 21 years of age or older
Successfully pass a drug screen, background check, and obtain a gaming license
Must have 1+ years of cash handling experience
High level of customer service
Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and regulatory agencies
COMPETENCIES:
Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Effective communication skills, both written and verbal
Professional appearance and demeanor
Self-starter attitude who shows initiative
Committed to delivering an elevated level of customer service
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to stand for extended periods of time.
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries.
This position may be exposed to a smoke-filled environment
INFORMATION PROVIDED BY & DATE:
FLSA:
Exempt (Salary): Non-Exempt (Hourly):
Property Code: TAC Multi-Property:
Dual Rate: Single: X Bonus Plan: MGNT
Other
License(s) Type: CER
Access: L EEOC:
Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$15.49 Per Hour
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DIRECTLY SUPERVISES:
N/A
ESSENTIAL JOB FUNCTIONS:
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the regulatory gaming agency
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalateto direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Act in a professional manner, representing William Hill with the highest of standards
Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards
May perform additional duties as assigned
EDUCATION AND EXPERIENCE:
The ability to sit/stand for extended periods at a time
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
H.S. Diploma, GED, or equivalent preferred
Must be 21 years of age or older
Successfully pass a drug screen, background check, and obtain a gaming license
Must have 1+ years of cash handling experience
High level of customer service
Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and regulatory agencies
COMPETENCIES:
Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Effective communication skills, both written and verbal
Professional appearance and demeanor
Self-starter attitude who shows initiative
Committed to delivering an elevated level of customer service
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to stand for extended periods of time.
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries.
This position may be exposed to a smoke-filled environment
INFORMATION PROVIDED BY & DATE:
FLSA:
Exempt (Salary): Non-Exempt (Hourly):
Property Code: TAC Multi-Property:
Dual Rate: Single: X Bonus Plan: MGNT
Other
License(s) Type: CER
Access: L EEOC:
Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$15.49 Per Hour
#J-18808-Ljbffr