Franklin Electric Co.
Customer Success Specialist - Industrial Distribution
Franklin Electric Co., Fort Wayne, Indiana, United States, 46804
Overview
Customer Success Specialist - Industrial Distribution Department:
Sales / Marketing Employment Type:
Full Time Location:
US - Indiana - Fort Wayne Reporting To:
Jim Watson Description:
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment! Move Forward With Us
Industrial Distribution Customer Success Specialist:
Our vision for Customer Success is simple: “We will become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers (over-serving the 80s/As), driving best practices and innovation to create more value for the business”. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. Essential Duties and Responsibilities: Provide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution. Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, and daily interaction on a high level). Support the marketing strategy to create new relationships, new customers, new markets. Serve as the customers’ voice, including marketing, product, professional services and sales. Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. Communicate frequently with customers on updates, information, concerns and suggestions. Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs. Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity. Manage deliverables specific to meeting the team’s strategic objectives. Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization. Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing). Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser – setting up and defining process per customer’s requirements). Complete forms, applications and/or customer requests. Business travel required as needed. Participate in customer visits, trade shows and/or events. Performs other duties as required or assigned. Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity. Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success. Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders. Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. What you need:
Skills and Abilities: Dependable, self-motivated, and displays initiative Results and goal oriented Customer growth oriented Effective communication skills – written & verbal, internal & external customers Strong problem analysis and problem-solving skills, innovative Professional in all manners High-level attention to detail, high level accuracy and reliable results Education and Experience Bachelor’s degree (strongly preferred) Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required) Computer Skills Basic: Alphanumeric data entry; word processing/typing Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint Desirable: Experience working in JDE and Microsoft Dynamics Don’t feel like you check all the boxes?
Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities. Company Values & Benefits
Franklin Electric provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as: Hybrid remote work arrangements Generous paid time off & holidays Paid parental leave & on-site motherhood rooms On site café & complimentary beverage stations Indoor fitness facility & outdoor walking paths 401(k) with matching & service contributions Health, dental, vision, life insurance Short & long-term disability Fertility & adoption support Undergraduate & graduate tuition reimbursement Professional development assistance Health & wellness programs Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.
#J-18808-Ljbffr
Customer Success Specialist - Industrial Distribution Department:
Sales / Marketing Employment Type:
Full Time Location:
US - Indiana - Fort Wayne Reporting To:
Jim Watson Description:
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment! Move Forward With Us
Industrial Distribution Customer Success Specialist:
Our vision for Customer Success is simple: “We will become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers (over-serving the 80s/As), driving best practices and innovation to create more value for the business”. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. Essential Duties and Responsibilities: Provide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution. Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, and daily interaction on a high level). Support the marketing strategy to create new relationships, new customers, new markets. Serve as the customers’ voice, including marketing, product, professional services and sales. Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. Communicate frequently with customers on updates, information, concerns and suggestions. Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs. Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity. Manage deliverables specific to meeting the team’s strategic objectives. Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization. Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing). Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser – setting up and defining process per customer’s requirements). Complete forms, applications and/or customer requests. Business travel required as needed. Participate in customer visits, trade shows and/or events. Performs other duties as required or assigned. Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity. Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success. Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders. Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. What you need:
Skills and Abilities: Dependable, self-motivated, and displays initiative Results and goal oriented Customer growth oriented Effective communication skills – written & verbal, internal & external customers Strong problem analysis and problem-solving skills, innovative Professional in all manners High-level attention to detail, high level accuracy and reliable results Education and Experience Bachelor’s degree (strongly preferred) Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required) Computer Skills Basic: Alphanumeric data entry; word processing/typing Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint Desirable: Experience working in JDE and Microsoft Dynamics Don’t feel like you check all the boxes?
Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities. Company Values & Benefits
Franklin Electric provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as: Hybrid remote work arrangements Generous paid time off & holidays Paid parental leave & on-site motherhood rooms On site café & complimentary beverage stations Indoor fitness facility & outdoor walking paths 401(k) with matching & service contributions Health, dental, vision, life insurance Short & long-term disability Fertility & adoption support Undergraduate & graduate tuition reimbursement Professional development assistance Health & wellness programs Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.
#J-18808-Ljbffr