Parking Management Company
Assistant Valet Account Manager - Toledo, OH
Parking Management Company, Toledo, Ohio, United States, 43614
Overview
Job Title: Assistant Valet Account Manager – Toledo, OH Department: Valet Parking Operations Reports to: Account Manager Schedule: Full Time Status: Exempt Compensation: Starting $40,000 - $45,000 (rates can vary by market and experience) Position Summary: The Assistant Account Manager supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates. Primary Objective: To support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards. Responsibilities
Guest Service Leadership: Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed PMC’s guest service standards. Monitor daily interactions to uphold a premium customer experience, fostering a welcoming environment that reflects the highest levels of hospitality. Operational Oversight: Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures. Take proactive steps to reduce guest claims (such as vehicle damage) and associate injuries through continuous monitoring and training on safety protocols. Human Resources Support: Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates. Ensure all team members are properly certified, follow company policies, and receive ongoing coaching and development to promote a high-performing team. Service Standards, Appearance And Discipline: Ensure all associates consistently uphold PMC’s service standards, maintain a professional, uniformed appearance, and deliver a high-quality guest experience. Support accountability through the administration of progressive discipline, following company policy to address performance or policy violations with fairness, consistency, and proper documentation, under the guidance of the Account Manager. Client And Communication Management: Maintain clear and consistent communication with both associates and client contacts. Anticipate client needs, address operational concerns, and resolve customer service issues proactively and efficiently, ensuring client satisfaction and contract retention. Payroll And Reporting Oversight: Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts. Follow up on discrepancies with associates and submit accurate reports by established deadlines to maintain payroll accuracy. Revenue Management Support: Assist with account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including the setup and maintenance of proper reporting processes to monitor and safeguard financial performance. Team Development And Workplace Culture: Identify and develop high-potential associates by providing ongoing skills training and leadership development to support internal promotions, using PMC’s resources and tools to build a strong, high-performing team. Foster a positive, team-oriented culture that encourages open communication, collaboration, and mutual respect, while reinforcing PMC’s commitment to hospitality and service excellence. 24/7 Operational Support: Serve as a key contact for urgent operational issues, remaining available for on-call problem-solving to always support the account, ensuring uninterrupted service and immediate response to critical needs. Company Initiatives: Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations. Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Qualifications
Education/Experience: High school diploma or GED; 1 year minimum supervisory and related customer service/hospitality experience preferred; management or leadership training/certifications/business is preferred. Certificates And Licenses: A valid driver’s license and reliable transportation are required, with an acceptable motor vehicle record (no more than three moving violations in three years). Clean background check required. No special certifications necessary. Hospitality, Customer Service And Communication: Deliver exceptional guest service with professional communication, active listening, and anticipation of guest needs to create a welcoming experience consistent with company standards. Strong Analytical And Problem-Solving Abilities: Analyze revenue and payroll data, identify discrepancies, investigate root causes of inefficiencies, and develop solutions to improve performance and accuracy. Work Environment: Ability to work in indoor and outdoor settings, collaborating on-site and in corporate environments. Proficiency with computers and phone communications. Physical Demands: Ability to sit, stand, walk, and lift moderate weights; vision requirements for on-site awareness and safety. Cell Phone Use: May require using a personal cell phone for work-related communications with reimbursement per company policy. Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Company Information and How to Apply
Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer valet and self-parking management, shuttle transportation, event parking, and porter/bell services across multiple states and industries. For more information and to explore open positions, visit JoinPMC.com and ParkingMgt.com. How to apply: If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. Pay Transparency: PMC is committed to pay transparency and equity and complies with Equal Employment Opportunity laws as well as federal, state, and local wage and overtime laws. EEO statements and related compliance are included above. Additional Compensation And Benefits: Includes health and life insurance, 401K, bonus opportunities, education assistance, and other benefits listed above.
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Job Title: Assistant Valet Account Manager – Toledo, OH Department: Valet Parking Operations Reports to: Account Manager Schedule: Full Time Status: Exempt Compensation: Starting $40,000 - $45,000 (rates can vary by market and experience) Position Summary: The Assistant Account Manager supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates. Primary Objective: To support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards. Responsibilities
Guest Service Leadership: Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed PMC’s guest service standards. Monitor daily interactions to uphold a premium customer experience, fostering a welcoming environment that reflects the highest levels of hospitality. Operational Oversight: Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures. Take proactive steps to reduce guest claims (such as vehicle damage) and associate injuries through continuous monitoring and training on safety protocols. Human Resources Support: Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates. Ensure all team members are properly certified, follow company policies, and receive ongoing coaching and development to promote a high-performing team. Service Standards, Appearance And Discipline: Ensure all associates consistently uphold PMC’s service standards, maintain a professional, uniformed appearance, and deliver a high-quality guest experience. Support accountability through the administration of progressive discipline, following company policy to address performance or policy violations with fairness, consistency, and proper documentation, under the guidance of the Account Manager. Client And Communication Management: Maintain clear and consistent communication with both associates and client contacts. Anticipate client needs, address operational concerns, and resolve customer service issues proactively and efficiently, ensuring client satisfaction and contract retention. Payroll And Reporting Oversight: Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts. Follow up on discrepancies with associates and submit accurate reports by established deadlines to maintain payroll accuracy. Revenue Management Support: Assist with account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including the setup and maintenance of proper reporting processes to monitor and safeguard financial performance. Team Development And Workplace Culture: Identify and develop high-potential associates by providing ongoing skills training and leadership development to support internal promotions, using PMC’s resources and tools to build a strong, high-performing team. Foster a positive, team-oriented culture that encourages open communication, collaboration, and mutual respect, while reinforcing PMC’s commitment to hospitality and service excellence. 24/7 Operational Support: Serve as a key contact for urgent operational issues, remaining available for on-call problem-solving to always support the account, ensuring uninterrupted service and immediate response to critical needs. Company Initiatives: Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations. Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Qualifications
Education/Experience: High school diploma or GED; 1 year minimum supervisory and related customer service/hospitality experience preferred; management or leadership training/certifications/business is preferred. Certificates And Licenses: A valid driver’s license and reliable transportation are required, with an acceptable motor vehicle record (no more than three moving violations in three years). Clean background check required. No special certifications necessary. Hospitality, Customer Service And Communication: Deliver exceptional guest service with professional communication, active listening, and anticipation of guest needs to create a welcoming experience consistent with company standards. Strong Analytical And Problem-Solving Abilities: Analyze revenue and payroll data, identify discrepancies, investigate root causes of inefficiencies, and develop solutions to improve performance and accuracy. Work Environment: Ability to work in indoor and outdoor settings, collaborating on-site and in corporate environments. Proficiency with computers and phone communications. Physical Demands: Ability to sit, stand, walk, and lift moderate weights; vision requirements for on-site awareness and safety. Cell Phone Use: May require using a personal cell phone for work-related communications with reimbursement per company policy. Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Company Information and How to Apply
Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer valet and self-parking management, shuttle transportation, event parking, and porter/bell services across multiple states and industries. For more information and to explore open positions, visit JoinPMC.com and ParkingMgt.com. How to apply: If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. Pay Transparency: PMC is committed to pay transparency and equity and complies with Equal Employment Opportunity laws as well as federal, state, and local wage and overtime laws. EEO statements and related compliance are included above. Additional Compensation And Benefits: Includes health and life insurance, 401K, bonus opportunities, education assistance, and other benefits listed above.
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