Mettler-Toledo International, Inc
Service Sales Support Administrator
Mettler-Toledo International, Inc, Oakland, California, United States, 94616
Overview
Service Sales Support Administrator role at Mettler-Toledo International, Inc. Responsibilities
Manage the service renewal process for existing service customers, including sending service reminders, confirming service requirements, generating quotations, and ensuring receipt of customer purchase orders. Work closely with service customers by email and phone, and collaborate with internal stakeholders including sales and service schedulers to meet customer requirements. Answer basic questions about service plans. Prepare and review monthly reports with internal stakeholders. Achieve monthly, quarterly, and annual service renewal targets. Perform other duties as assigned. Qualifications
Associates degree or equivalent work experience. Customer-focused, detail-oriented with strong organizational skills. Excellent verbal and written communication skills with the ability to interface with both customers and internal stakeholders. Proficiency in MS Excel and Microsoft applications. Technical or Customer Service experience preferred. Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire. Tuition reimbursement, educational matching gift program, perks and discounts. Parental and caregiver leave programs. Paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits. Global market strength and worldwide leadership in precision instrumentation. A brand name identified worldwide with precision, quality, and innovation. Thousands of patents, design and innovation awards across Mettler Toledo. Global recognition for the quality of our products and services. Equal Opportunity Employment
We are an equal opportunity employer and value diversity. We consider applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. For more information about your EEO rights as an applicant, please visit the EEO resources at https://www.eeoc.gov.
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Service Sales Support Administrator role at Mettler-Toledo International, Inc. Responsibilities
Manage the service renewal process for existing service customers, including sending service reminders, confirming service requirements, generating quotations, and ensuring receipt of customer purchase orders. Work closely with service customers by email and phone, and collaborate with internal stakeholders including sales and service schedulers to meet customer requirements. Answer basic questions about service plans. Prepare and review monthly reports with internal stakeholders. Achieve monthly, quarterly, and annual service renewal targets. Perform other duties as assigned. Qualifications
Associates degree or equivalent work experience. Customer-focused, detail-oriented with strong organizational skills. Excellent verbal and written communication skills with the ability to interface with both customers and internal stakeholders. Proficiency in MS Excel and Microsoft applications. Technical or Customer Service experience preferred. Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire. Tuition reimbursement, educational matching gift program, perks and discounts. Parental and caregiver leave programs. Paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits. Global market strength and worldwide leadership in precision instrumentation. A brand name identified worldwide with precision, quality, and innovation. Thousands of patents, design and innovation awards across Mettler Toledo. Global recognition for the quality of our products and services. Equal Opportunity Employment
We are an equal opportunity employer and value diversity. We consider applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. For more information about your EEO rights as an applicant, please visit the EEO resources at https://www.eeoc.gov.
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