Mettler-Toledo International Inc.
Service Inside Sales Specialist
Mettler-Toledo International Inc., Columbus, Ohio, United States, 43224
Overview
Our Opening and Your Responsibilities. This role is part of the Service Inside Sales Team in Columbus, Ohio and supports Laboratory and Industrial customers. Service Inside Sales Representatives primarily support the Field Sales organization by nurturing inbound requests and leads, and actively prospecting to create field visits within high target accounts. The role requires collaboration with marketing, field, and management teams to better serve customer needs and drive sales revenue. Responsibilities
Accurately create certificates in a timely manner with high attention to detail, communicating quality issues to the sales team. Actively lead customers through the sales cycle from quote to closing of sales, specifically for Weight Calibration, Repair, and Depot service requests. Effectively manage inbound customer demand to the Service Quoting inbox. Distribute leads correctly and efficiently for Sales Rep follow up. Develop in-depth knowledge of processes for repairs, depot service, and weight calibration. Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service and urgency to response/follow-up. Lead generation through contact with customers: when the involvement of a sales representative is required for high-end product opportunities, execute proper submission of lead details for external pursuit. Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity. Entry of sales leads for external sales pursuit; and pursuit of select open leads for closure. Provide reference quotes for products, services, and solutions to accounts that do not need product selection guidance. Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity. Assist team lead and senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings. Maintain general and technical knowledge of the Laboratory business area’s product lines and service offerings. Maintain knowledge of all internal applications related to lab sales and marketing, including SAP CRM and ECC. Demonstrate time management and multi-tasking skills in a complex, highly communicative environment. Make confident, reasoned decisions regarding processes that affect daily work, and know when to involve Accounting, Sales, and Marketing regarding discounts and special terms and conditions. Decision making authority includes, but is not limited to: Determine when and how to involve other departments to ensure exceptional support for internal and external customers. Determine when and to whom to escalate issues or opportunities that may continue to surface. Establish and maintain open, professional, and efficient communication with all internal and external customers. Take a proactive role in pinpointing breakdowns in processes and communications and provide proactive help with minimal supervision. Establish and maintain prompt responses to internal and external customers’ needs. Work effectively with other Sales and Support team members in a high-pressure environment. Collaborate within the department and with other teams to meet operational and sales target goals. All other duties as assigned. What You Need to Succeed
Education & Experience
At least 2-3 years in sales, customer service and/or marketing experience. Knowledge of Microsoft Office programs. A daring spirit and a preference for work in a fast-paced sales environment. A confirmed ability and technical acumen to learn our products and sell our service contracts. The ability to communicate product knowledge, differentiate from the competition, and solve customer problems. Excellent people skills to create rapport with prospects quickly. Inbound or outbound call center experience or experience in a sales development role is a plus. Experience using SAP’s CRM system is a plus. Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire. Tuition reimbursement, employee wellness programs, plus other perks and discounts. Parental and caregiver leave policies. All the usual benefits such as paid time off, flexible spending, disability coverage, life insurance, travel insurance, Employee Assistance Program, and domestic partner benefits. Global market strength and worldwide leadership in weighing. A brand name identified worldwide with precision, quality, and innovation. Thousands of patents, design and innovation awards. A commitment to extraordinary service on state-of-the-art equipment. About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit mt.com. Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other protected status. Details are in our Equal Employment Opportunity Policy. If you would like more information about your EEO rights as an applicant, please refer to our policy.
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Our Opening and Your Responsibilities. This role is part of the Service Inside Sales Team in Columbus, Ohio and supports Laboratory and Industrial customers. Service Inside Sales Representatives primarily support the Field Sales organization by nurturing inbound requests and leads, and actively prospecting to create field visits within high target accounts. The role requires collaboration with marketing, field, and management teams to better serve customer needs and drive sales revenue. Responsibilities
Accurately create certificates in a timely manner with high attention to detail, communicating quality issues to the sales team. Actively lead customers through the sales cycle from quote to closing of sales, specifically for Weight Calibration, Repair, and Depot service requests. Effectively manage inbound customer demand to the Service Quoting inbox. Distribute leads correctly and efficiently for Sales Rep follow up. Develop in-depth knowledge of processes for repairs, depot service, and weight calibration. Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service and urgency to response/follow-up. Lead generation through contact with customers: when the involvement of a sales representative is required for high-end product opportunities, execute proper submission of lead details for external pursuit. Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity. Entry of sales leads for external sales pursuit; and pursuit of select open leads for closure. Provide reference quotes for products, services, and solutions to accounts that do not need product selection guidance. Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity. Assist team lead and senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings. Maintain general and technical knowledge of the Laboratory business area’s product lines and service offerings. Maintain knowledge of all internal applications related to lab sales and marketing, including SAP CRM and ECC. Demonstrate time management and multi-tasking skills in a complex, highly communicative environment. Make confident, reasoned decisions regarding processes that affect daily work, and know when to involve Accounting, Sales, and Marketing regarding discounts and special terms and conditions. Decision making authority includes, but is not limited to: Determine when and how to involve other departments to ensure exceptional support for internal and external customers. Determine when and to whom to escalate issues or opportunities that may continue to surface. Establish and maintain open, professional, and efficient communication with all internal and external customers. Take a proactive role in pinpointing breakdowns in processes and communications and provide proactive help with minimal supervision. Establish and maintain prompt responses to internal and external customers’ needs. Work effectively with other Sales and Support team members in a high-pressure environment. Collaborate within the department and with other teams to meet operational and sales target goals. All other duties as assigned. What You Need to Succeed
Education & Experience
At least 2-3 years in sales, customer service and/or marketing experience. Knowledge of Microsoft Office programs. A daring spirit and a preference for work in a fast-paced sales environment. A confirmed ability and technical acumen to learn our products and sell our service contracts. The ability to communicate product knowledge, differentiate from the competition, and solve customer problems. Excellent people skills to create rapport with prospects quickly. Inbound or outbound call center experience or experience in a sales development role is a plus. Experience using SAP’s CRM system is a plus. Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire. Tuition reimbursement, employee wellness programs, plus other perks and discounts. Parental and caregiver leave policies. All the usual benefits such as paid time off, flexible spending, disability coverage, life insurance, travel insurance, Employee Assistance Program, and domestic partner benefits. Global market strength and worldwide leadership in weighing. A brand name identified worldwide with precision, quality, and innovation. Thousands of patents, design and innovation awards. A commitment to extraordinary service on state-of-the-art equipment. About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit mt.com. Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other protected status. Details are in our Equal Employment Opportunity Policy. If you would like more information about your EEO rights as an applicant, please refer to our policy.
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