H&M
Overview
Job Description As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell our products Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn and support each other Participate in onboarding, introduction processes and trainings relevant for role and development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house Support garment presentation and maintain attractive merchandise displays and clear stories according to visual and commercial guidelines Ensure good stock levels with replenishment on the sales floor Follow best practices for in-store omni services and in-store tech tools Support opening and closing of the store Follow all health and safety guidelines and legal requirements Qualifications
Who You Are As a Sales Advisor, you are passionate about fashion and in-store creations Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to the role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by our values Access to colleagues resource groups for community and networking Inclusive company where you can be yourself at work Access to a global talent community for career growth Comprehensive benefits including health insurance, wellbeing, family support, retirement plan, paid leave and a community day Employee discount at H&M, Other Stories and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associate Pay Rate $13.00 per hour This posting highlights the most critical responsibilities and requirements; there may be additional duties assigned at the company's discretion. H&M may pay more or less than the posted range depending on candidate qualifications. The range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at recruitmentsupport@hm.com.
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Job Description As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell our products Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn and support each other Participate in onboarding, introduction processes and trainings relevant for role and development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house Support garment presentation and maintain attractive merchandise displays and clear stories according to visual and commercial guidelines Ensure good stock levels with replenishment on the sales floor Follow best practices for in-store omni services and in-store tech tools Support opening and closing of the store Follow all health and safety guidelines and legal requirements Qualifications
Who You Are As a Sales Advisor, you are passionate about fashion and in-store creations Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to the role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by our values Access to colleagues resource groups for community and networking Inclusive company where you can be yourself at work Access to a global talent community for career growth Comprehensive benefits including health insurance, wellbeing, family support, retirement plan, paid leave and a community day Employee discount at H&M, Other Stories and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associate Pay Rate $13.00 per hour This posting highlights the most critical responsibilities and requirements; there may be additional duties assigned at the company's discretion. H&M may pay more or less than the posted range depending on candidate qualifications. The range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at recruitmentsupport@hm.com.
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