Corning Incorporated
Order Management Specialist
Corning Incorporated, Charlotte, North Carolina, United States, 28245
Order Management Specialist – Corning Incorporated
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Requisition Number: 71415
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
Role Overview The Order Management Specialist in the Customer Operations organization is integral to ensuring the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization.
Key Responsibilities
Order Processing: Receive and process customer orders; ensure accuracy of order information such as item details, quantities, pricing, and delivery information.
Customer Service: Serve as a point of contact for customers regarding order inquiries; provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner.
Data Management: Accurately input and update customer and order information in the company's order management system.
Compliance: Ensure all order processes comply with company policies and regulations.
Problem-solving: Troubleshoot and solve problems that may arise during the order process.
Product Knowledge: Have a general understanding of the company’s products or services.
Documentation: Maintain proper documentation of all orders, customer interactions, and related transactions.
Teamwork: Work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.
Required Qualifications
Associate’s or Bachelor’s degree.
3 years’ experience in an order management role within a manufacturing environment.
3 years of SAP experience.
Excellent verbal and written communication skills.
Strong problem‑solving abilities and attention to detail.
Proven critical and analytical thinking as well as excellent organizational skills.
Ability to handle difficult customers with diplomacy and professionalism.
Ability to work independently and as part of a team.
Desired Qualifications
Proficiency in using customer management software and other computer systems, including Salesforce.
Proven experience in a customer facing role in the manufacturing industry.
Salary & Benefits Salary range: $47,058.00 - $64,706.00 (full‑time)
Corning offers a comprehensive total package that includes:
Company‑wide bonuses and long‑term incentives that align with key business results.
100% company‑paid pension benefit with fixed contributions that grow throughout your career, and matching contributions to your 401(k) savings plan (total contributions to retirement accounts can reach 7%–12% of pay).
Health and well‑being benefits: medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP).
Recognition program to celebrate successes and reward colleagues who make exceptional contributions.
This position does not support immigration sponsorship.
EEO Statement We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.
Additional Information
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other (Glass, Ceramics and Concrete Manufacturing)
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Requisition Number: 71415
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
Role Overview The Order Management Specialist in the Customer Operations organization is integral to ensuring the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization.
Key Responsibilities
Order Processing: Receive and process customer orders; ensure accuracy of order information such as item details, quantities, pricing, and delivery information.
Customer Service: Serve as a point of contact for customers regarding order inquiries; provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner.
Data Management: Accurately input and update customer and order information in the company's order management system.
Compliance: Ensure all order processes comply with company policies and regulations.
Problem-solving: Troubleshoot and solve problems that may arise during the order process.
Product Knowledge: Have a general understanding of the company’s products or services.
Documentation: Maintain proper documentation of all orders, customer interactions, and related transactions.
Teamwork: Work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.
Required Qualifications
Associate’s or Bachelor’s degree.
3 years’ experience in an order management role within a manufacturing environment.
3 years of SAP experience.
Excellent verbal and written communication skills.
Strong problem‑solving abilities and attention to detail.
Proven critical and analytical thinking as well as excellent organizational skills.
Ability to handle difficult customers with diplomacy and professionalism.
Ability to work independently and as part of a team.
Desired Qualifications
Proficiency in using customer management software and other computer systems, including Salesforce.
Proven experience in a customer facing role in the manufacturing industry.
Salary & Benefits Salary range: $47,058.00 - $64,706.00 (full‑time)
Corning offers a comprehensive total package that includes:
Company‑wide bonuses and long‑term incentives that align with key business results.
100% company‑paid pension benefit with fixed contributions that grow throughout your career, and matching contributions to your 401(k) savings plan (total contributions to retirement accounts can reach 7%–12% of pay).
Health and well‑being benefits: medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP).
Recognition program to celebrate successes and reward colleagues who make exceptional contributions.
This position does not support immigration sponsorship.
EEO Statement We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.
Additional Information
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other (Glass, Ceramics and Concrete Manufacturing)
#J-18808-Ljbffr