Grubhub
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Account Manager - Merchant Accounts
role at
Grubhub
Overview Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have fun in the process!
About The Opportunity As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.
The Impact You Will Make In this role, you will build strong restaurant relationships, optimize Grubhub accounts, improve menu pages, and drive growth for SMB merchant partners.
Responsibilities
Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.
What You Bring To The Table
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
Bachelor’s Degree or equivalent years of experience; High School degree/GED required
1-2 years of sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
Native-level fluency in English; Mandarin or Spanish preferred
Strong verbal and written communication skills
Confident making outbound calls on the phone
Proven track record of meeting and exceeding goals
Impeccable organizational skills; self-starter with bias towards action and problem-solving
Strong computer skills (MS Office, Google) with ability to quickly learn new software; Salesforce.com or similar CRM is a plus
Compensation and Perks We reward our Sales positions with competitive pay, including uncapped commission with a base salary range that varies by location.
Arizona: $41,000 - $61,000 base; $74,000 - $111,000 OTE. The final salary offer will consider skills, education, training, credentials, and experience.
Perks
PTO; generous time off to recharge.
Health and Wellness: medical, dental, vision, 401k matching, employee networks and paid parental leave.
Compensation: eligible for incentives, bonuses, commission, or RSUs (role-specific).
Free Meals: weekly Grubhub credit to enjoy and support local restaurants.
Social Impact: Grubhub Community Fund; paid time off to support causes.
Equal Opportunity Grubhub is an equal opportunity employer. We welcome diversity and evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please email TalentAcquisition@grubhub.com with the nature of your request and contact information. Only inquiries concerning a request for reasonable accommodation will be responded to from this address.
If you are a resident of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Technology, Information and Internet
#J-18808-Ljbffr
Account Manager - Merchant Accounts
role at
Grubhub
Overview Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have fun in the process!
About The Opportunity As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.
The Impact You Will Make In this role, you will build strong restaurant relationships, optimize Grubhub accounts, improve menu pages, and drive growth for SMB merchant partners.
Responsibilities
Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.
What You Bring To The Table
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
Bachelor’s Degree or equivalent years of experience; High School degree/GED required
1-2 years of sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
Native-level fluency in English; Mandarin or Spanish preferred
Strong verbal and written communication skills
Confident making outbound calls on the phone
Proven track record of meeting and exceeding goals
Impeccable organizational skills; self-starter with bias towards action and problem-solving
Strong computer skills (MS Office, Google) with ability to quickly learn new software; Salesforce.com or similar CRM is a plus
Compensation and Perks We reward our Sales positions with competitive pay, including uncapped commission with a base salary range that varies by location.
Arizona: $41,000 - $61,000 base; $74,000 - $111,000 OTE. The final salary offer will consider skills, education, training, credentials, and experience.
Perks
PTO; generous time off to recharge.
Health and Wellness: medical, dental, vision, 401k matching, employee networks and paid parental leave.
Compensation: eligible for incentives, bonuses, commission, or RSUs (role-specific).
Free Meals: weekly Grubhub credit to enjoy and support local restaurants.
Social Impact: Grubhub Community Fund; paid time off to support causes.
Equal Opportunity Grubhub is an equal opportunity employer. We welcome diversity and evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please email TalentAcquisition@grubhub.com with the nature of your request and contact information. Only inquiries concerning a request for reasonable accommodation will be responded to from this address.
If you are a resident of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Technology, Information and Internet
#J-18808-Ljbffr