GameStop
Full Time Assistant Store Manager (Store 6037)
GameStop, Naples, Florida, United States, 33939
Overview
Full Time Assistant Store Manager (Store 6037) Join to apply for the Full Time Assistant Store Manager (Store 6037) role at GameStop Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Schedule store associates ensuring scheduling guidelines are followed; supervise staffing levels to achieve optimum guest service and ensure best-in-class guest service is consistently provided. Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked. Ensure store areas, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices; communicate any concerns to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products from stock room to front of the store to ensure products are represented and organized. Count, balance, and reconcile daily business transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately; maintain sufficient cash and change for transactions. Verify shipments for discrepancies/shortages; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls; ensure boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; report injuries promptly per company guidelines. Assist in maintaining store records/files; help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct. Follow opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Achieve objectives in a fast-paced environment. Work independently and within a team to perform all tasks in a timely manner. Meet performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly; carry out instructions in written, oral, or diagram form. Execute financial tasks in accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum 3 days/week availability. Manage pressure and adapt to stressful situations while maintaining guest interactions; be creative and a problem solver. Be reliable and trustworthy; exercise good judgment. Able to work alone; stand and move throughout the store for extended periods. Physical ability to bend, stoop, climb ladders, lift up to 30 lbs, and perform related tasks. Possess or acquire onboarding knowledge of military ranks and insignia where applicable (stores on military bases). Job descriptions are subject to change at any time based on business conditions/needs, including changes to essential duties, qualifications, and/or key skills. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations provided under the Americans with Disabilities Act and applicable laws. Compensation
$16.75 - $20.75 Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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Full Time Assistant Store Manager (Store 6037) Join to apply for the Full Time Assistant Store Manager (Store 6037) role at GameStop Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Schedule store associates ensuring scheduling guidelines are followed; supervise staffing levels to achieve optimum guest service and ensure best-in-class guest service is consistently provided. Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked. Ensure store areas, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices; communicate any concerns to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products from stock room to front of the store to ensure products are represented and organized. Count, balance, and reconcile daily business transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately; maintain sufficient cash and change for transactions. Verify shipments for discrepancies/shortages; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls; ensure boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; report injuries promptly per company guidelines. Assist in maintaining store records/files; help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct. Follow opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Achieve objectives in a fast-paced environment. Work independently and within a team to perform all tasks in a timely manner. Meet performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly; carry out instructions in written, oral, or diagram form. Execute financial tasks in accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum 3 days/week availability. Manage pressure and adapt to stressful situations while maintaining guest interactions; be creative and a problem solver. Be reliable and trustworthy; exercise good judgment. Able to work alone; stand and move throughout the store for extended periods. Physical ability to bend, stoop, climb ladders, lift up to 30 lbs, and perform related tasks. Possess or acquire onboarding knowledge of military ranks and insignia where applicable (stores on military bases). Job descriptions are subject to change at any time based on business conditions/needs, including changes to essential duties, qualifications, and/or key skills. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations provided under the Americans with Disabilities Act and applicable laws. Compensation
$16.75 - $20.75 Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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