Thecentermemphis
Supervisor, Operations Retirement Plan Services
Thecentermemphis, Southfield, Michigan, United States, 48076
Supervisor, Operations Retirement Plan Services
Hybrid Work Environment:
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week averaging 12 days per month in one of the following Corporate Offices: St Petersburg, FL; Memphis, TN; Southfield, MI. Responsibilities
Partner with cross-site peers and managers to establish performance goals for the department; collaborate with and direct associates to meet or exceed these goals Act as an information source for associates and ensure training and development occurs Plan, assign, monitor, review, evaluate and lead the work of associates Oversee team morale and plan appropriate team-building activities and rewards and recognition Manage performance, including career development and progressive discipline of direct reports Interview and hire associates who possess the core competencies of the position to strengthen the department and mitigate turnover Serve as knowledge resource for internal and external associates with respect to IRAs and other retirement plan issues Stay current on legislative and regulatory changes impacting retirement products or accounts and initiate actions to minimize regulatory exposure and risk Serve as liaison between retirement plans department and financial advisors, Raymond James Legal and Compliance departments to resolve escalated problems as needed Evaluate current processes and systems to recommend productivity and efficiency enhancements; perform operational testing of system enhancements for accuracy and usability; train users on new systems Organize and schedule onsite and offsite training activities to drive high-quality service and performance Prepare training materials, or assist others with preparing training materials Supervise others working within established operational systems Contribute to the development of annual and longer-term business plans; forecast performance against KPIs; develop business cases for key activities/projects; estimate financial and human resources required to deliver performance targets Communicate the local action plan; explain how it relates to the function's strategy and the organization's mission and vision; motivate people to achieve local business goals Develop and propose performance objectives; manage and report on team performance; set objectives for direct reports or project/account team members and hold people accountable for achieving them Supervise a team providing administrative and service operations support with deep expertise in the service operations provided by that team Develop short- or medium-term work schedules to achieve planned commitments; approve overtime or allocate additional resources as needed Identify shortcomings in processes, systems, and procedures, and use change management programs to address them Work within established procedures to achieve specified goals Advise managers on applying a wide variety of existing procedures and precedents Help others maximize internal communications systems by offering support and advice Monitor risk parameters, identify deviations and report them to senior colleagues; operate within established risk management systems Track budgets and report variances to senior colleagues Provide coaching to team members to develop their skills Identify, within the team, instances of noncompliance with organizational policies and procedures and/or relevant regulatory codes and codes of conduct; report and escalate as appropriate Knowledge of
Rules and regulations of the IRS and DOL pertaining to IRAs and qualified plans Fundamental financial planning and investment concepts, practices and procedures used in the securities industry Investment concepts, practices and procedures used in the securities industry Financial markets and products Skills
Interpreting policies and conveying decisions diplomatically to advisors and support staff Providing support and guidance for retirement plan efforts Reviewing materials for compliance with rules and regulations Gathering information and preparing oral and written reports Making rule-based and analytical decisions Interpreting and applying retirement plan regulations and identifying solutions to problems and procedural changes Working under pressure on multiple tasks concurrently and meeting deadlines in a fast-paced environment Guiding and training others on planning, organizing, prioritizing and overseeing activities to meet business objectives Providing guidance on developing plans or actions based on recommendations and requirements Providing technical guidance on policies and procedures to align with organizational strategies Communicating clearly to express ideas, request actions and formulate plans or policies Interpreting and applying laws, regulations and policies in area of expertise Analyzing data trends for reports to guide decision making Reviewing and creating relevant, lucid and effective reports Identifying, assessing, prioritizing and managing risks with technical guidance as needed Meeting high customer service standards Independent strategic planning Ability to adapt thinking and work habits to thrive in varying scenarios Managing safe systems of work and providing technical guidance as required Negotiating and obtaining consensus between internal or external parties with differing interests Managing projects and programs within cost, time and quality parameters Plan, organize, and execute steps to achieve goals and higher efficiencies Education
Bachelor’s: Finance, High School (HS) Work Experience
Manager Experience - 13 months to 3 years Certifications
OS - Operations Professional - FINRA; SIE - Financial Industry Regulatory Authority Travel
Less than 25% Workstyle
Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same; Work with and through others to achieve desired outcomes; Make prompt, pragmatic choices and act with the client in mind; Take ownership and hold themselves and others accountable for delivering results that matter; Contribute to the continuous evolution of the firm. At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-DR1 Sign up to receive resources and weekly updates. Address: 5050 Poplar Ave, Suite 905 Memphis, TN 38137 Contact: 901-240-2111 info@thecentermemphis.org
#J-18808-Ljbffr
Hybrid Work Environment:
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week averaging 12 days per month in one of the following Corporate Offices: St Petersburg, FL; Memphis, TN; Southfield, MI. Responsibilities
Partner with cross-site peers and managers to establish performance goals for the department; collaborate with and direct associates to meet or exceed these goals Act as an information source for associates and ensure training and development occurs Plan, assign, monitor, review, evaluate and lead the work of associates Oversee team morale and plan appropriate team-building activities and rewards and recognition Manage performance, including career development and progressive discipline of direct reports Interview and hire associates who possess the core competencies of the position to strengthen the department and mitigate turnover Serve as knowledge resource for internal and external associates with respect to IRAs and other retirement plan issues Stay current on legislative and regulatory changes impacting retirement products or accounts and initiate actions to minimize regulatory exposure and risk Serve as liaison between retirement plans department and financial advisors, Raymond James Legal and Compliance departments to resolve escalated problems as needed Evaluate current processes and systems to recommend productivity and efficiency enhancements; perform operational testing of system enhancements for accuracy and usability; train users on new systems Organize and schedule onsite and offsite training activities to drive high-quality service and performance Prepare training materials, or assist others with preparing training materials Supervise others working within established operational systems Contribute to the development of annual and longer-term business plans; forecast performance against KPIs; develop business cases for key activities/projects; estimate financial and human resources required to deliver performance targets Communicate the local action plan; explain how it relates to the function's strategy and the organization's mission and vision; motivate people to achieve local business goals Develop and propose performance objectives; manage and report on team performance; set objectives for direct reports or project/account team members and hold people accountable for achieving them Supervise a team providing administrative and service operations support with deep expertise in the service operations provided by that team Develop short- or medium-term work schedules to achieve planned commitments; approve overtime or allocate additional resources as needed Identify shortcomings in processes, systems, and procedures, and use change management programs to address them Work within established procedures to achieve specified goals Advise managers on applying a wide variety of existing procedures and precedents Help others maximize internal communications systems by offering support and advice Monitor risk parameters, identify deviations and report them to senior colleagues; operate within established risk management systems Track budgets and report variances to senior colleagues Provide coaching to team members to develop their skills Identify, within the team, instances of noncompliance with organizational policies and procedures and/or relevant regulatory codes and codes of conduct; report and escalate as appropriate Knowledge of
Rules and regulations of the IRS and DOL pertaining to IRAs and qualified plans Fundamental financial planning and investment concepts, practices and procedures used in the securities industry Investment concepts, practices and procedures used in the securities industry Financial markets and products Skills
Interpreting policies and conveying decisions diplomatically to advisors and support staff Providing support and guidance for retirement plan efforts Reviewing materials for compliance with rules and regulations Gathering information and preparing oral and written reports Making rule-based and analytical decisions Interpreting and applying retirement plan regulations and identifying solutions to problems and procedural changes Working under pressure on multiple tasks concurrently and meeting deadlines in a fast-paced environment Guiding and training others on planning, organizing, prioritizing and overseeing activities to meet business objectives Providing guidance on developing plans or actions based on recommendations and requirements Providing technical guidance on policies and procedures to align with organizational strategies Communicating clearly to express ideas, request actions and formulate plans or policies Interpreting and applying laws, regulations and policies in area of expertise Analyzing data trends for reports to guide decision making Reviewing and creating relevant, lucid and effective reports Identifying, assessing, prioritizing and managing risks with technical guidance as needed Meeting high customer service standards Independent strategic planning Ability to adapt thinking and work habits to thrive in varying scenarios Managing safe systems of work and providing technical guidance as required Negotiating and obtaining consensus between internal or external parties with differing interests Managing projects and programs within cost, time and quality parameters Plan, organize, and execute steps to achieve goals and higher efficiencies Education
Bachelor’s: Finance, High School (HS) Work Experience
Manager Experience - 13 months to 3 years Certifications
OS - Operations Professional - FINRA; SIE - Financial Industry Regulatory Authority Travel
Less than 25% Workstyle
Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same; Work with and through others to achieve desired outcomes; Make prompt, pragmatic choices and act with the client in mind; Take ownership and hold themselves and others accountable for delivering results that matter; Contribute to the continuous evolution of the firm. At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-DR1 Sign up to receive resources and weekly updates. Address: 5050 Poplar Ave, Suite 905 Memphis, TN 38137 Contact: 901-240-2111 info@thecentermemphis.org
#J-18808-Ljbffr