Temporary Bilingual Resident Services Coordinator

**ABOUT GREYSTAR**Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .**JOB DESCRIPTION SUMMARY**The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.**JOB DESCRIPTION*** **Unit Count: 2861*** **Property Type: Garden & Mid-Rise*** **Weekends are required****We're all about delivering amazing customer experiences, and we're looking for a friendly and enthusiastic Bilingual Customer Experience Specialist to join our team! If you love helping people and can handle fast-paced environments, this is the job for you. You'll provide excellent support in both Spanish and English, using your de-escalation skills to manage tricky situations with ease. You'll also draft clear emails with Microsoft Office and use basic math to assist with customer queries. We're looking for someone *fluent in Spanish and English*, with customer service experience and a knack for de-escalation. Proficiency in Microsoft Office and basic math skills are a must, and any team management or call center experience is a bonus! Join us for a supportive team environment, growth opportunities, and the chance to make a real difference for our Residents. We can't wait to meet you! *** Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.* Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.* Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.* Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.* Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.* Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.# Physical Demands:* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).* Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.* Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.* Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.#LI-JG1The hourly range for this position is $18.27 - $22.00 (Daly City)**Additional Compensation**:Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.* *Corporate Positions*: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.* *Onsite Property Positions*: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.Benefits Offered for Temporary Team Members\*:* Employee Assistance Program* Paid sick time*\*For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.*Greystar will consider for employment qualified applicants with arrest and conviction records.Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally.Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset.

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Thank you for your interest in working at Greystar!!*As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships.**We believe in always going that extra step for our residents, clients, investors, and each other.***Integrity**We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.**Equality**We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.**Professionalism**We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.**Accountability**We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.**Service**We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.**Teamwork**We work together to accomplish goals, solve problems, and enrich our work environment.*Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of #J-18808-Ljbffr