Greystar Worldwide, LLC
Temporary Bilingual Resident Services Coordinator
Greystar Worldwide, LLC, Daly City, California, United States, 94013
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in
institutional-quality
rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit
www.greystar.com .
JOB DESCRIPTION SUMMARY The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
JOB DESCRIPTION Unit Count: 2861 Property Type: Garden & Mid-Rise Weekends are required We're all about delivering amazing customer experiences, and we're looking for a friendly and enthusiastic Bilingual Customer Experience Specialist to join our team! If you love helping people and can handle fast-paced environments, this is the job for you. You'll provide excellent support in both Spanish and English, using your de-escalation skills to manage tricky situations with ease. You'll also draft clear emails with Microsoft Office and use basic math to assist with customer queries. We're looking for someone
fluent in Spanish and English
, with customer service experience and a knack for de-escalation. Proficiency in Microsoft Office and basic math skills are a must, and any team management or call center experience is a bonus! Join us for a supportive team environment, growth opportunities, and the chance to make a real difference for our Residents. We can't wait to meet you! Coordinates all resident
functions
and activities including orienting
residents
to
the
property, as
well
as assists
with
utility set-up and deliverance
of
packages
and
package
claim
reminders. Develops
and
publishes
property newsletter,
which
includes
planned events, resident services,
and
advertisements. Handles resident issues,
including
neighbor disputes, maintenance repairs, and resident requests.
Prepares
incident
reports pertaining specifically to resident issues,
in
accordance with Company standards. Schedules activity center or
clubhouse
rentals, maintains the contract on any such
rental,
and collects applicable fees.
Ensures
guest
suites
are
in
rental condition and
provides
additional amenities to residents, such as movie
rentals,
books,
and
games. Processes
work
orders for the maintenance department, ensures
they
are completed timely and accurately, and contacts the resident to determine
if
they are satisfied
with
the
work
completed.
Prepares
weekly maintenance
report
to verify
resident
requests are being completed. Inspects buildings and grounds
to
ensure
safety
and cleanliness, and
alerts
maintenance
to
items
that
need to be
repaired. Physical
Demands:
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind,
sleet). Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this
position. Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays. #LI-JG1 The hourly range for this position is $18.27 - $22.00 (Daly City) Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions
:Inaddition
to the base salary, this role may be eligible to
participateina
quarterly or
annual bonus program based onindividual and company performance.
Onsite Property Positions
:Inaddition
to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.
Benefits Offered
for Temporary Team Members* : Employee Assistance Program
Paid sick time
*For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
institutional-quality
rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit
www.greystar.com .
JOB DESCRIPTION SUMMARY The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
JOB DESCRIPTION Unit Count: 2861 Property Type: Garden & Mid-Rise Weekends are required We're all about delivering amazing customer experiences, and we're looking for a friendly and enthusiastic Bilingual Customer Experience Specialist to join our team! If you love helping people and can handle fast-paced environments, this is the job for you. You'll provide excellent support in both Spanish and English, using your de-escalation skills to manage tricky situations with ease. You'll also draft clear emails with Microsoft Office and use basic math to assist with customer queries. We're looking for someone
fluent in Spanish and English
, with customer service experience and a knack for de-escalation. Proficiency in Microsoft Office and basic math skills are a must, and any team management or call center experience is a bonus! Join us for a supportive team environment, growth opportunities, and the chance to make a real difference for our Residents. We can't wait to meet you! Coordinates all resident
functions
and activities including orienting
residents
to
the
property, as
well
as assists
with
utility set-up and deliverance
of
packages
and
package
claim
reminders. Develops
and
publishes
property newsletter,
which
includes
planned events, resident services,
and
advertisements. Handles resident issues,
including
neighbor disputes, maintenance repairs, and resident requests.
Prepares
incident
reports pertaining specifically to resident issues,
in
accordance with Company standards. Schedules activity center or
clubhouse
rentals, maintains the contract on any such
rental,
and collects applicable fees.
Ensures
guest
suites
are
in
rental condition and
provides
additional amenities to residents, such as movie
rentals,
books,
and
games. Processes
work
orders for the maintenance department, ensures
they
are completed timely and accurately, and contacts the resident to determine
if
they are satisfied
with
the
work
completed.
Prepares
weekly maintenance
report
to verify
resident
requests are being completed. Inspects buildings and grounds
to
ensure
safety
and cleanliness, and
alerts
maintenance
to
items
that
need to be
repaired. Physical
Demands:
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind,
sleet). Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this
position. Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays. #LI-JG1 The hourly range for this position is $18.27 - $22.00 (Daly City) Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions
:Inaddition
to the base salary, this role may be eligible to
participateina
quarterly or
annual bonus program based onindividual and company performance.
Onsite Property Positions
:Inaddition
to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.
Benefits Offered
for Temporary Team Members* : Employee Assistance Program
Paid sick time
*For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr