Byrne Dairy
The Assistant Director leads comprehensive programming designed to promote academic success for undergraduate and graduate students. This role develops, implements, and assesses initiatives that advance institutional strategic priorities, with primary focus on academic support services.
Key responsibilities include managing the Whitman Learning Center and tutoring operations, directing new student orientation and peer mentor programs, and expanding strategic initiatives such as Whitman First (first-generation student support), community building, and mental wellness programming.
The position requires collaboration with campus partners including CLASS, the Barnes Center, Inclusion & Belonging, and other departments to deliver integrated student support. Collaborate with the assistant dean and other staff members on major academic experience events (Welcome, Convocation, Family Weekend, WhitFest, and more).
Responsibilities
Oversee programming designed to support the academic experience. Design and implement workshops and seminars promoting academic success. Cultivate partnerships with campus partners to collaborate on programming for students and/or trainings for staff. Oversee leave of absence management including awareness of populations on leave, maintaining regular communication and support during leave periods, facilitating re-enrollment procedures, and ensuring seamless transitions for returning students across all academic programs (undergraduate and graduate). Expand existing strategic programming initiatives including Whitman First (first-generation student support), mental wellness programs, and other priority areas. Promote financial opportunities and support to relevant student populations. Coordinate operation of the Whitman Learning Center. Hire and supervise tutors including Excel tutors, coordinate with CLASS, manage tutor vouchers, and provide appropriate study skills and time management workshops. Assess program effectiveness and track student participation through data collection and analysis to drive continuous improvement. Design and administer annual student surveys to measure key performance indicators related to student success, institutional priorities, and strategic plan objectives for student success. Plan and execute all orientation activities for new undergraduate and graduate students with the support of the advising team. Direct the peer mentor program including selection, training, pairing, and assessment. Qualifications
Master’s degree in Student Affairs, Higher Education Administration, Counseling, or related field, with 3-5 years of progressive experience in academic advising or academic/support programming. Strong interpersonal skills with the ability to provide compassionate support to students while maintaining appropriate professional boundaries and compliance with institutional policies. Technology experience proficiency required including Microsoft Office Suite, CRM systems, Orange Success, Salesforce and other relevant software. Excellent organizational and time management abilities with high detail orientation. Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law.
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Oversee programming designed to support the academic experience. Design and implement workshops and seminars promoting academic success. Cultivate partnerships with campus partners to collaborate on programming for students and/or trainings for staff. Oversee leave of absence management including awareness of populations on leave, maintaining regular communication and support during leave periods, facilitating re-enrollment procedures, and ensuring seamless transitions for returning students across all academic programs (undergraduate and graduate). Expand existing strategic programming initiatives including Whitman First (first-generation student support), mental wellness programs, and other priority areas. Promote financial opportunities and support to relevant student populations. Coordinate operation of the Whitman Learning Center. Hire and supervise tutors including Excel tutors, coordinate with CLASS, manage tutor vouchers, and provide appropriate study skills and time management workshops. Assess program effectiveness and track student participation through data collection and analysis to drive continuous improvement. Design and administer annual student surveys to measure key performance indicators related to student success, institutional priorities, and strategic plan objectives for student success. Plan and execute all orientation activities for new undergraduate and graduate students with the support of the advising team. Direct the peer mentor program including selection, training, pairing, and assessment. Qualifications
Master’s degree in Student Affairs, Higher Education Administration, Counseling, or related field, with 3-5 years of progressive experience in academic advising or academic/support programming. Strong interpersonal skills with the ability to provide compassionate support to students while maintaining appropriate professional boundaries and compliance with institutional policies. Technology experience proficiency required including Microsoft Office Suite, CRM systems, Orange Success, Salesforce and other relevant software. Excellent organizational and time management abilities with high detail orientation. Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law.
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