Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity

Evening & Weekend Call Center Supervisor – Bonus Pay + Growth Opportunity Joyce Windows, Sunrooms, and Baths Evening & Weekend Shifts Available (12 PM – 8:30 PM) Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off Ready to Lead a Winning Call Center Team? Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you! Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day. What You’ll Do Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals Oversee day-to-day call center operations to keep schedules, scripts, and performance on track Provide ongoing training and uptraining to improve conversion rates and team effectiveness Monitor KPIs, calls, and appointment metrics to drive consistent performance Resolve escalated homeowner concerns with professionalism and empathy Work closely with management to set strategies and hit department goals Generate performance reports and find opportunities to improve results What We’re Looking For Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role Strong leadership and coaching skills — able to motivate and hold people accountable Excellent communication and problem-solving abilities Comfortable working with CRM systems, scripts, and performance metrics Ability to thrive in a fast-paced, goal-driven environment High School Diploma or GED required, additional education a plus Why You’ll Love Working Here Competitive Salary + Bonuses — your results drive your pay Weekend Supervisors Can Potentially get 3 Days Off Health, dental, vision Paid time off + holidays 401(k) retirement plan Career growth opportunities within a fast-growing home improvement company Why You’ll Love Working Here Competitive Salary + Bonuses — your results drive your pay Weekend Supervisors Can Potentially get 3 Days Off Health, dental, vision Paid time off + holidays 401(k) retirement plan Career growth opportunities within a fast-growing home improvement company Schedule Evenings & Weekends Available Typical Shift: 12:00 PM – 8:30 PM About Joyce Windows, Sunrooms, and Baths For decades, we’ve been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We’re growing fast and need strong leaders who want to be part of something big. Apply Today – Be a Part of Our Leadership Team! For the fastest response, send your resume or reach out directly: Text: (440) 577-5059 Call: (440) 274-5796 Email:

wstclair@joycefactorydirect.com

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