Joyce Windows, Sunrooms & Baths
Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity
Joyce Windows, Sunrooms & Baths, Berea, Ohio, United States, 44017
Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity
Joyce Windows, Sunrooms & Baths is hiring for an Evening & Weekend Call Center Supervisor role with bonus pay and growth opportunities.
This range is provided by Joyce Windows, Sunrooms & Baths. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $55,000.00/yr - $68,000.00/yr
Joyce Windows, Sunrooms, and Baths
Evening & Weekend Shifts Available (12 PM - 8:30 PM)
Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off
Ready to Lead a Winning Call Center Team? Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you!
Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day.
What You\'ll Do
Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals
Oversee day-to-day call center operations to keep schedules, scripts, and performance on track
Provide ongoing training and uptraining to improve conversion rates and team effectiveness
Monitor KPIs, calls, and appointment metrics to drive consistent performance
Resolve escalated homeowner concerns with professionalism and empathy
Work closely with management to set strategies and hit department goals
Generate performance reports and find opportunities to improve results
Requirements
Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role
Strong leadership and coaching skills — able to motivate and hold people accountable
Excellent communication and problem-solving abilities
Comfortable working with CRM systems, scripts, and performance metrics
Ability to thrive in a fast-paced, goal-driven environment
High School Diploma or GED required, additional education a plus
Why You\'ll Love Working Here
Competitive Salary + Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off + holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company
Schedule Evenings & Weekends Available
Typical Shift: 12:00 PM - 8:30 PM
About Joyce Windows, Sunrooms, And Baths For decades, we\'ve been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We\'re growing fast and need strong leaders who want to be part of something big.
Apply Today - Be a Part of Our Leadership Team!
For the fastest response, send your resume or reach out directly:
Text: (440) 577-5059
Call: (440) 274-5796
Email: wstclair@joycefactorydirect.com
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Joyce Windows, Sunrooms & Baths by 2x
Get notified about new Call Center Supervisor jobs in Berea, OH.
#J-18808-Ljbffr
This range is provided by Joyce Windows, Sunrooms & Baths. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $55,000.00/yr - $68,000.00/yr
Joyce Windows, Sunrooms, and Baths
Evening & Weekend Shifts Available (12 PM - 8:30 PM)
Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off
Ready to Lead a Winning Call Center Team? Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you!
Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day.
What You\'ll Do
Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals
Oversee day-to-day call center operations to keep schedules, scripts, and performance on track
Provide ongoing training and uptraining to improve conversion rates and team effectiveness
Monitor KPIs, calls, and appointment metrics to drive consistent performance
Resolve escalated homeowner concerns with professionalism and empathy
Work closely with management to set strategies and hit department goals
Generate performance reports and find opportunities to improve results
Requirements
Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role
Strong leadership and coaching skills — able to motivate and hold people accountable
Excellent communication and problem-solving abilities
Comfortable working with CRM systems, scripts, and performance metrics
Ability to thrive in a fast-paced, goal-driven environment
High School Diploma or GED required, additional education a plus
Why You\'ll Love Working Here
Competitive Salary + Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off + holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company
Schedule Evenings & Weekends Available
Typical Shift: 12:00 PM - 8:30 PM
About Joyce Windows, Sunrooms, And Baths For decades, we\'ve been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We\'re growing fast and need strong leaders who want to be part of something big.
Apply Today - Be a Part of Our Leadership Team!
For the fastest response, send your resume or reach out directly:
Text: (440) 577-5059
Call: (440) 274-5796
Email: wstclair@joycefactorydirect.com
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Joyce Windows, Sunrooms & Baths by 2x
Get notified about new Call Center Supervisor jobs in Berea, OH.
#J-18808-Ljbffr