Pacific Aviation
Door-Side Customer Service Agent (NH)
Pacific Aviation, San Francisco, California, United States, 94199
Position Objectives
This position will support the Customer Service and Door-Side operational functions for San Francisco, CA. Door-Side Customer Service Agent will ensure safety during the boarding process. What You’ll Do
Door-Side Observation and Attention to Details: spot suspicious activities, challenge unusual situations, and always stay vigilant of surroundings. Communication: clear, respectful, following the chain of commands when communicating with different channels. Conflict Resolution: ability to de-escalate situations calmly and professionally. Physical Fitness: ability to stand for long hours and able to handle aircraft door opening/closing. Technical Skills: use of radios, operating jet bridge. Customer Service Collaborating with airline teams and fellow agents to ensure smooth operations. Delivering excellent customer service under pressure in a dynamic terminal setting. Making clear announcements and providing directions. Assisting Passengers at check-in counters. Verifying travel documents and complying with airline and TSA protocols. What You Bring
Fluent English communication skills Strong verbal and written communication; active listening skills Computer literacy and fast, accurate data entry Calmness and solution-focus under pressure Physical stamina to stand for extended periods and move throughout the terminal Authorized to work in the U.S. and able to pass a background check and drug screening Bilingual ability preferred in one of the following languages: Japanese Schedule
Must be available to work at least 4 days per week, including weekends and holidays Shifts may include early mornings, afternoons, evenings, or nights Pay & Benefits
Hourly Pay: $23.15 per hour + Shift Premium B ($1) Fully Paid Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off Uniform Provided Paid Training Parking Discount or Clipper Card Referral Bonus Cell Phone Plan Reimbursement
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This position will support the Customer Service and Door-Side operational functions for San Francisco, CA. Door-Side Customer Service Agent will ensure safety during the boarding process. What You’ll Do
Door-Side Observation and Attention to Details: spot suspicious activities, challenge unusual situations, and always stay vigilant of surroundings. Communication: clear, respectful, following the chain of commands when communicating with different channels. Conflict Resolution: ability to de-escalate situations calmly and professionally. Physical Fitness: ability to stand for long hours and able to handle aircraft door opening/closing. Technical Skills: use of radios, operating jet bridge. Customer Service Collaborating with airline teams and fellow agents to ensure smooth operations. Delivering excellent customer service under pressure in a dynamic terminal setting. Making clear announcements and providing directions. Assisting Passengers at check-in counters. Verifying travel documents and complying with airline and TSA protocols. What You Bring
Fluent English communication skills Strong verbal and written communication; active listening skills Computer literacy and fast, accurate data entry Calmness and solution-focus under pressure Physical stamina to stand for extended periods and move throughout the terminal Authorized to work in the U.S. and able to pass a background check and drug screening Bilingual ability preferred in one of the following languages: Japanese Schedule
Must be available to work at least 4 days per week, including weekends and holidays Shifts may include early mornings, afternoons, evenings, or nights Pay & Benefits
Hourly Pay: $23.15 per hour + Shift Premium B ($1) Fully Paid Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off Uniform Provided Paid Training Parking Discount or Clipper Card Referral Bonus Cell Phone Plan Reimbursement
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