Pacific Aviation
Arrival Customer Service Agent (TP)
Pacific Aviation, San Francisco, California, United States, 94199
Position Objectives
This position will support the Customer Service and Arrival operational functions for San Francisco, CA. An Arrival Customer Service Agent will ensure there is clear verbal communication to assist passengers during the operational offboarding process.
What You'll Do
Call G2 WCH
After briefing, contact G2 WCH at (415) 656‑7317
Provide arrival gate and flight arrival time
Setup gate and open FIS door
Notify Ops Group Chat of arrival timeline updates in real time
Set up extension poles and take/set up photos to send to Ops Group Chat
Update chat if gate occupied
Confirm airline using gate and estimated departure time
Block‑in time and verify jetbridge attachment
Check door status and manage first/last passenger and crew offloading
Inform passengers of baggage carousel number while waiting for last crew
Assist with damaged or missing bags; send photos to Ops Group Chat
Log left‑behind/lost & found items in WorldTracer and Lost & Found Excel log
Collaborate with airline teams and fellow agents to ensure smooth operations
Deliver excellent customer service under pressure in a dynamic terminal setting
Make clear announcements and provide directions
Assist passengers at check‑in counters, verify travel documents, and comply with airline and TSA protocols
Requirements
Fluent English communication skills (verbal and written)
Strong active listening and customer‑service skills
Computer literacy and fast, accurate data entry
Calmness and solution‑focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Authorized to work in the U.S. and able to pass a background check and drug screen.
Schedule
Must be available to work at least 4 days per week, including weekends and holidays
Shifts may include afternoons, evenings, or nights
Benefits
Hourly Pay: $23.15 per hour
Fully paid medical, dental, and vision insurance
401(k) with company match
Paid time off
Uniform provided
Paid training
Parking discount or Clipper Card
Referral bonus
Cell phone plan reimbursement
#J-18808-Ljbffr
What You'll Do
Call G2 WCH
After briefing, contact G2 WCH at (415) 656‑7317
Provide arrival gate and flight arrival time
Setup gate and open FIS door
Notify Ops Group Chat of arrival timeline updates in real time
Set up extension poles and take/set up photos to send to Ops Group Chat
Update chat if gate occupied
Confirm airline using gate and estimated departure time
Block‑in time and verify jetbridge attachment
Check door status and manage first/last passenger and crew offloading
Inform passengers of baggage carousel number while waiting for last crew
Assist with damaged or missing bags; send photos to Ops Group Chat
Log left‑behind/lost & found items in WorldTracer and Lost & Found Excel log
Collaborate with airline teams and fellow agents to ensure smooth operations
Deliver excellent customer service under pressure in a dynamic terminal setting
Make clear announcements and provide directions
Assist passengers at check‑in counters, verify travel documents, and comply with airline and TSA protocols
Requirements
Fluent English communication skills (verbal and written)
Strong active listening and customer‑service skills
Computer literacy and fast, accurate data entry
Calmness and solution‑focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Authorized to work in the U.S. and able to pass a background check and drug screen.
Schedule
Must be available to work at least 4 days per week, including weekends and holidays
Shifts may include afternoons, evenings, or nights
Benefits
Hourly Pay: $23.15 per hour
Fully paid medical, dental, and vision insurance
401(k) with company match
Paid time off
Uniform provided
Paid training
Parking discount or Clipper Card
Referral bonus
Cell phone plan reimbursement
#J-18808-Ljbffr