Hallcon
Operations Manager Bay Area (Fremont CA)
Fremont, CA, USA • Mountain View, CA, USA Job Description
Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more. The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. Position Overview The Operations Manager reports directly to the General Manager (GM). This position helps the GM manage the day-to-day operations as part of the employee transportation program for our client at the San Francisco International Airport. The Operations Manager is primarily responsible for the management of the employee workforce including but not limited to timekeeping, drafting and issuing disciplinary action, and administrative and operational training and oversight. The Operations Manager will assist the GM in maintaining an effective working relationship with the client, the employees, multiple unions and other vendors. Operational Meet or exceed all Client expectations. This includes managing performance to the elements of the Scope of Work (SOW) and Service Level Agreements (SLA) applicable to the Operations Manager’s position. Make sure all routes/runs are performed in a timely manner. Make sure the driver team has updated information on runs/routes to be covered, and have had hands-on training for new routes, with turn-by-turn documentation. Create and manage an effective driver team: Maintain a proficient extra board driving team to cover the assigned routes as necessary. Make sure that drivers are compliant with all client and Hallcon requirements for: Performance Conduct Timeliness Attire Must work very closely with Dispatch. Obtain latest information on driver and/or route coverage issues or other impacting transit delays. Safety & Compliance Ensure Safety and Compliance, working with Safety Manager. Make sure all operational activities are conducted safely, in compliance with all applicable Federal, State and Local laws and regulations, and in accordance to Hallcon policies and guidelines. Leadership Be a motivational leader. Make sure that the drivers have an opportunity to share their views on a routine basis. Communicate driver’s views and questions to the ADO and the Hallcon Senior Leadership Team without filter or prejudice. Promote passenger satisfaction. Monitor, and act upon, passenger complaints and service issues. Manage documentation and reports. This includes elements the Daily Activity Report (DAR), Ridership Report, and Accident & Incident Log. Human Resources Work with GM and Human Resources to forecast recruiting needs for employees. Maintain a file (electronic or hard copy) for all employees; add performance data with date and time, to aid in awarding incentives, performance reviews, corrective or disciplinary actions. Education/Experience/Requirements Must have a minimum of 2 years of experience in managing customer service and in promoting and enhancing client relations. Must have a minimum of 5 years’ management experience in transportation/logistics including managing a large (50+) driver team. Requires experience with FMCS regulations as prescribed by the US Department of Transportation. Must be able to work flexible hours as required, including weekends. Must have the ability to manage multiple priorities. Must have excellent communications skills in English, including written communications and presentations. Ability to learn specialized programs (GPS-based systems, operation of security cameras, plug-in regenerative units, vehicle and driver database management program, generate reports on ridership counts, trends, etc. Must have intermediate computer skills and have experience with Microsoft Office Must set an example as a leader. This includes work ethics, work hours, attire, attitude, interpersonal communications, timeliness and integrity. Hallcon is an equal opportunity employer and welcomes applications from all qualified individuals. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Fremont, CA, USA • Mountain View, CA, USA Job Description
Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more. The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. Position Overview The Operations Manager reports directly to the General Manager (GM). This position helps the GM manage the day-to-day operations as part of the employee transportation program for our client at the San Francisco International Airport. The Operations Manager is primarily responsible for the management of the employee workforce including but not limited to timekeeping, drafting and issuing disciplinary action, and administrative and operational training and oversight. The Operations Manager will assist the GM in maintaining an effective working relationship with the client, the employees, multiple unions and other vendors. Operational Meet or exceed all Client expectations. This includes managing performance to the elements of the Scope of Work (SOW) and Service Level Agreements (SLA) applicable to the Operations Manager’s position. Make sure all routes/runs are performed in a timely manner. Make sure the driver team has updated information on runs/routes to be covered, and have had hands-on training for new routes, with turn-by-turn documentation. Create and manage an effective driver team: Maintain a proficient extra board driving team to cover the assigned routes as necessary. Make sure that drivers are compliant with all client and Hallcon requirements for: Performance Conduct Timeliness Attire Must work very closely with Dispatch. Obtain latest information on driver and/or route coverage issues or other impacting transit delays. Safety & Compliance Ensure Safety and Compliance, working with Safety Manager. Make sure all operational activities are conducted safely, in compliance with all applicable Federal, State and Local laws and regulations, and in accordance to Hallcon policies and guidelines. Leadership Be a motivational leader. Make sure that the drivers have an opportunity to share their views on a routine basis. Communicate driver’s views and questions to the ADO and the Hallcon Senior Leadership Team without filter or prejudice. Promote passenger satisfaction. Monitor, and act upon, passenger complaints and service issues. Manage documentation and reports. This includes elements the Daily Activity Report (DAR), Ridership Report, and Accident & Incident Log. Human Resources Work with GM and Human Resources to forecast recruiting needs for employees. Maintain a file (electronic or hard copy) for all employees; add performance data with date and time, to aid in awarding incentives, performance reviews, corrective or disciplinary actions. Education/Experience/Requirements Must have a minimum of 2 years of experience in managing customer service and in promoting and enhancing client relations. Must have a minimum of 5 years’ management experience in transportation/logistics including managing a large (50+) driver team. Requires experience with FMCS regulations as prescribed by the US Department of Transportation. Must be able to work flexible hours as required, including weekends. Must have the ability to manage multiple priorities. Must have excellent communications skills in English, including written communications and presentations. Ability to learn specialized programs (GPS-based systems, operation of security cameras, plug-in regenerative units, vehicle and driver database management program, generate reports on ridership counts, trends, etc. Must have intermediate computer skills and have experience with Microsoft Office Must set an example as a leader. This includes work ethics, work hours, attire, attitude, interpersonal communications, timeliness and integrity. Hallcon is an equal opportunity employer and welcomes applications from all qualified individuals. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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