The Cigna Group
Customer Service Representative - Customer Response Team - Freedom Fertility
The Cigna Group, Newburyport, Massachusetts, us, 01950
Overview
Customer Service Representative – Customer Response Team - Freedom Fertility This is a permanent work from home position, unless already working onsite in Massachusetts. Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a
Customer Service Representative – Customer Response Team
at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.
What you’ll do
Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.
What you’ll do
Outreach to patients when payment declines or differences in costs
Set up medication reshipments
Research issues and problem solve
Why join us?
Health coverage effective day 1 (including medical, dental, vision)
Holiday, PTO and OT pay
401K with company match
Tuition Assistance
Fun, friendly and unique culture – bring your whole self to work every day!
What you need to do the job
An empathetic and fun-loving personality with a few good jokes on the ready
High School Diploma or GED required
Excellent customer service, organization and time management skills
Strong attention to detail, accuracy, and quality
Excellent communication skills; written and verbal
PC skills including knowledge of Microsoft Office Suite and Internet
Willingness to work a flexible schedule
Work Schedule
Saturday rotation
Mix of mornings, mids, and closings
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This position offers an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is anticipated to be eligible to participate in an annual bonus plan.
We offer a comprehensive range of benefits starting on day one, including health-related benefits such as medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
EEO and compliance Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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Customer Service Representative – Customer Response Team - Freedom Fertility This is a permanent work from home position, unless already working onsite in Massachusetts. Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a
Customer Service Representative – Customer Response Team
at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.
What you’ll do
Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.
What you’ll do
Outreach to patients when payment declines or differences in costs
Set up medication reshipments
Research issues and problem solve
Why join us?
Health coverage effective day 1 (including medical, dental, vision)
Holiday, PTO and OT pay
401K with company match
Tuition Assistance
Fun, friendly and unique culture – bring your whole self to work every day!
What you need to do the job
An empathetic and fun-loving personality with a few good jokes on the ready
High School Diploma or GED required
Excellent customer service, organization and time management skills
Strong attention to detail, accuracy, and quality
Excellent communication skills; written and verbal
PC skills including knowledge of Microsoft Office Suite and Internet
Willingness to work a flexible schedule
Work Schedule
Saturday rotation
Mix of mornings, mids, and closings
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This position offers an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is anticipated to be eligible to participate in an annual bonus plan.
We offer a comprehensive range of benefits starting on day one, including health-related benefits such as medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
EEO and compliance Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
#J-18808-Ljbffr