Cigna
Customer Service Representative - Customer Response Team - Freedom Fertility
Cigna, Newburyport, Massachusetts, us, 01950
Overview
Industry: Healthcare Services. This opportunity is with a top-tier employer in healthcare services offering a supportive environment and opportunities for growth.
What to Expect (Job Responsibilities)
Handle inbound calls from patients, addressing their medical history and fertility challenges.
Coordinate fertility plans and medications with both patients and physicians.
Ensure process efficiency by resolving customer issues and following up with customers.
Outreach to patients regarding payment declines or cost discrepancies.
Set up medication reshipments and research issues to provide solutions.
What is Required (Qualifications)
High School Diploma or GED required.
Excellent customer service, organization, and time management skills.
Strong attention to detail, accuracy, and quality.
Exceptional written and verbal communication skills.
Proficiency in PC skills, including Microsoft Office Suite and Internet.
How to Stand Out (Preferred Qualifications)
An empathetic and fun-loving personality with a few good jokes on hand.
Willingness to work a flexible schedule, including Saturday rotation and varied shifts.
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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What to Expect (Job Responsibilities)
Handle inbound calls from patients, addressing their medical history and fertility challenges.
Coordinate fertility plans and medications with both patients and physicians.
Ensure process efficiency by resolving customer issues and following up with customers.
Outreach to patients regarding payment declines or cost discrepancies.
Set up medication reshipments and research issues to provide solutions.
What is Required (Qualifications)
High School Diploma or GED required.
Excellent customer service, organization, and time management skills.
Strong attention to detail, accuracy, and quality.
Exceptional written and verbal communication skills.
Proficiency in PC skills, including Microsoft Office Suite and Internet.
How to Stand Out (Preferred Qualifications)
An empathetic and fun-loving personality with a few good jokes on hand.
Willingness to work a flexible schedule, including Saturday rotation and varied shifts.
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr