Spyne
Customer Success Manager – U.S. Market (Remote | Full-Time)
Spyne AI | Generative AI for Automotive Retail Who We Are At
Spyne
, we’re reimagining how cars are marketed and sold—powered by
cutting-edge Generative AI
. What began as a bold vision to help auto dealers sell online faster with AI-generated visuals has now evolved into a
full-stack, AI-first automotive retail ecosystem
. Backed by
$16M in Series A funding
from top-tier investors like
Vertex Ventures
and
Accel
, we’re scaling rapidly: Live in
47 countries
, with aggressive expansion across the
U.S. and EU Launched
industry-first AI-powered Image & 360° solutions Achieved
5X revenue growth
in the last 15 months—on track for
3–4X growth this year Now onboarding
3,000 - 4,000 U.S. dealerships
to our platform As one of our
first U.S.-based Customer Success Manager
, you'll play a critical role in building the foundation of our GTM strategy. You’ll lead the charge in helping automotive dealerships
modernize operations
,
increase sales velocity
, and
embrace AI-powered retailing
. If you’re passionate about driving results, thrive in fast-paced environments, and want to help shape the future of automotive sales—this is your seat at the table. What You'll Do Own end-to-end client success
: onboarding, product adoption, engagement, renewals, and growth across your portfolio Develop and execute a comprehensive
client success strategy
to drive revenue growth, customer satisfaction, and retention across our
US client base Drive measurable improvements in
Net Promoter Score (NPS), Net Revenue Retention (NRR), and Gross Revenue Retention (GRR) Reduce Time to First Value (TTFV)
by setting clear implementation goals and success milestones Proactively manage
customer health
through data, insights, and regular business reviews (MBRs) Identify and close
upsell/cross-sell opportunities
in collaboration with Sales Act as a trusted advisor to clients
, helping them leverage Spyne’s AI platform to meet their business goals Partner with internal teams (Sales, Product, Support)
to resolve issues, gather feedback, and deliver world-class service Keep all activities and progress updated in CRM and CS tools to maintain
data visibility and forecasting accuracy What We’re Looking For
1–3 years
of experience in
B2B client-facing roles
(Customer Success, Account Management, or Strategic Consulting). SaaS or automotive retail experience is a strong plus. Proven success in
retention, renewals, and account growth
with US-based clients. Strong interpersonal skills
— able to build trust and rapport across senior stakeholders. High business acumen with the ability to communicate technical products with clarity and confidence. A self-starter who takes ownership, works with urgency, and thrives in a fast-moving startup environment. Comfortable working flexible hours
aligned to US time zones; open to 10–20% travel nationally. Deep alignment with Spyne’s core values: A culture built on
speed, ownership, and innovation Work with
market-first AI technology
that is transforming an entire industry Competitive
compensation, uncapped commission
, and
stock options Direct impact on a rapidly growing business with massive global potential Career acceleration as one of the
founding GTM members in the U.S. Remote – Based in the U.S. (Preferred locations: TX, CA, IL, FL, GA, NY) Let’s talk! Be part of something category-defining.
#J-18808-Ljbffr
Spyne AI | Generative AI for Automotive Retail Who We Are At
Spyne
, we’re reimagining how cars are marketed and sold—powered by
cutting-edge Generative AI
. What began as a bold vision to help auto dealers sell online faster with AI-generated visuals has now evolved into a
full-stack, AI-first automotive retail ecosystem
. Backed by
$16M in Series A funding
from top-tier investors like
Vertex Ventures
and
Accel
, we’re scaling rapidly: Live in
47 countries
, with aggressive expansion across the
U.S. and EU Launched
industry-first AI-powered Image & 360° solutions Achieved
5X revenue growth
in the last 15 months—on track for
3–4X growth this year Now onboarding
3,000 - 4,000 U.S. dealerships
to our platform As one of our
first U.S.-based Customer Success Manager
, you'll play a critical role in building the foundation of our GTM strategy. You’ll lead the charge in helping automotive dealerships
modernize operations
,
increase sales velocity
, and
embrace AI-powered retailing
. If you’re passionate about driving results, thrive in fast-paced environments, and want to help shape the future of automotive sales—this is your seat at the table. What You'll Do Own end-to-end client success
: onboarding, product adoption, engagement, renewals, and growth across your portfolio Develop and execute a comprehensive
client success strategy
to drive revenue growth, customer satisfaction, and retention across our
US client base Drive measurable improvements in
Net Promoter Score (NPS), Net Revenue Retention (NRR), and Gross Revenue Retention (GRR) Reduce Time to First Value (TTFV)
by setting clear implementation goals and success milestones Proactively manage
customer health
through data, insights, and regular business reviews (MBRs) Identify and close
upsell/cross-sell opportunities
in collaboration with Sales Act as a trusted advisor to clients
, helping them leverage Spyne’s AI platform to meet their business goals Partner with internal teams (Sales, Product, Support)
to resolve issues, gather feedback, and deliver world-class service Keep all activities and progress updated in CRM and CS tools to maintain
data visibility and forecasting accuracy What We’re Looking For
1–3 years
of experience in
B2B client-facing roles
(Customer Success, Account Management, or Strategic Consulting). SaaS or automotive retail experience is a strong plus. Proven success in
retention, renewals, and account growth
with US-based clients. Strong interpersonal skills
— able to build trust and rapport across senior stakeholders. High business acumen with the ability to communicate technical products with clarity and confidence. A self-starter who takes ownership, works with urgency, and thrives in a fast-moving startup environment. Comfortable working flexible hours
aligned to US time zones; open to 10–20% travel nationally. Deep alignment with Spyne’s core values: A culture built on
speed, ownership, and innovation Work with
market-first AI technology
that is transforming an entire industry Competitive
compensation, uncapped commission
, and
stock options Direct impact on a rapidly growing business with massive global potential Career acceleration as one of the
founding GTM members in the U.S. Remote – Based in the U.S. (Preferred locations: TX, CA, IL, FL, GA, NY) Let’s talk! Be part of something category-defining.
#J-18808-Ljbffr