Walmart
Principal, Product Manager – Workforce Management & CMMS
Walmart, Bentonville, Arkansas, United States, 72712
Position Summary
Walmart operates one of the largest facilities footprints in the world, including stores, clubs, international sites, and external client locations served by Walmart technicians. As we scale our Facilities-as-a-Service platform, optimizing the technician workforce and construction efficiency, the role focuses on field team dispatch, SLA visibility, and enabling new commercial revenue streams. We are seeking a Principal Product Manager for Workforce Management & CMMS to design and scale the orchestration layer that powers Walmart field teams dispatch, SLA performance, and integration across internal and external systems. This leader will unify legacy CMMS solutions, deliver customer-facing workforce visibility, and ensure Walmart’s field network is optimized for efficiency and growth. You’ll help shape a new vertical strategy and will have the ability to operate as a startup within the enterprise; this is a highly visible role that requires moving from strategy to implementation. What you’ll do
Lead the development and execution of product roadmaps for workforce management and CMMS integration. Drive consolidation of internal systems and enable real-time visibility of workforce activity and SLA performance. Develop dynamic scheduling, dispatch, and reporting tools to enhance operational efficiency. Facilitate externalization of Walmart’s Facilities-as-a-Service capabilities for commercial clients. Champion change management initiatives to ensure adoption across large, distributed workforces. Collaborate across operations, engineering, finance, and customer-facing teams. What you’ll bring
8–10 years of product management experience, with principal-level ownership in workforce, field service, or enterprise SaaS platforms. Proven success in workforce scheduling, optimization, or CMMS integration at scale. Strong technical foundation — APIs, orchestration engines, data flows. Ability to collaborate across operations, engineering, finance, and customer-facing functions. Customer-first mindset, balancing internal efficiency with external SLA excellence. Preferred Qualifications
Experience externalizing internal workforce capabilities into commercial offerings. Familiarity with CMMS ecosystems, technician dispatch systems, and SLA-driven platforms. Strong analytical and operational insight; ability to link metrics to financial impact. Change management experience driving adoption across large, distributed workforces. Minimum Qualifications
Option 1: Bachelor’s degree in computer science, engineering, or related area and 9 years’ experience in product management. Option 2: 11 years’ experience in product management or related area. Primary Location
2608 Se J St, Bentonville, AR 72716-3724, United States of America Why Walmart
At Walmart, scale is our differentiator. This role offers the opportunity to redefine how facilities technicians are orchestrated across the world’s largest retail footprint while scaling an external-facing platform that sets the industry standard for service-level excellence. As Principal PM for Workforce Management & CMMS, you will build the platform that enables Walmart to become the operating system for connected facilities ecosystems. Benefits and compensation
The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses. Other compensation may include stock. Live Better U is a Walmart-paid education benefit program for associates; eligibility requirements apply. For information about benefits and eligibility, see One.Walmart. Eligible benefits may vary by job classification and length of employment. Note: The above information is provided to indicate the general nature of the work and is not intended as a comprehensive duties catalog. The full Job Description can be made available as part of the hiring process. Primary location remains the Bentonville, AR site listed above.
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Walmart operates one of the largest facilities footprints in the world, including stores, clubs, international sites, and external client locations served by Walmart technicians. As we scale our Facilities-as-a-Service platform, optimizing the technician workforce and construction efficiency, the role focuses on field team dispatch, SLA visibility, and enabling new commercial revenue streams. We are seeking a Principal Product Manager for Workforce Management & CMMS to design and scale the orchestration layer that powers Walmart field teams dispatch, SLA performance, and integration across internal and external systems. This leader will unify legacy CMMS solutions, deliver customer-facing workforce visibility, and ensure Walmart’s field network is optimized for efficiency and growth. You’ll help shape a new vertical strategy and will have the ability to operate as a startup within the enterprise; this is a highly visible role that requires moving from strategy to implementation. What you’ll do
Lead the development and execution of product roadmaps for workforce management and CMMS integration. Drive consolidation of internal systems and enable real-time visibility of workforce activity and SLA performance. Develop dynamic scheduling, dispatch, and reporting tools to enhance operational efficiency. Facilitate externalization of Walmart’s Facilities-as-a-Service capabilities for commercial clients. Champion change management initiatives to ensure adoption across large, distributed workforces. Collaborate across operations, engineering, finance, and customer-facing teams. What you’ll bring
8–10 years of product management experience, with principal-level ownership in workforce, field service, or enterprise SaaS platforms. Proven success in workforce scheduling, optimization, or CMMS integration at scale. Strong technical foundation — APIs, orchestration engines, data flows. Ability to collaborate across operations, engineering, finance, and customer-facing functions. Customer-first mindset, balancing internal efficiency with external SLA excellence. Preferred Qualifications
Experience externalizing internal workforce capabilities into commercial offerings. Familiarity with CMMS ecosystems, technician dispatch systems, and SLA-driven platforms. Strong analytical and operational insight; ability to link metrics to financial impact. Change management experience driving adoption across large, distributed workforces. Minimum Qualifications
Option 1: Bachelor’s degree in computer science, engineering, or related area and 9 years’ experience in product management. Option 2: 11 years’ experience in product management or related area. Primary Location
2608 Se J St, Bentonville, AR 72716-3724, United States of America Why Walmart
At Walmart, scale is our differentiator. This role offers the opportunity to redefine how facilities technicians are orchestrated across the world’s largest retail footprint while scaling an external-facing platform that sets the industry standard for service-level excellence. As Principal PM for Workforce Management & CMMS, you will build the platform that enables Walmart to become the operating system for connected facilities ecosystems. Benefits and compensation
The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses. Other compensation may include stock. Live Better U is a Walmart-paid education benefit program for associates; eligibility requirements apply. For information about benefits and eligibility, see One.Walmart. Eligible benefits may vary by job classification and length of employment. Note: The above information is provided to indicate the general nature of the work and is not intended as a comprehensive duties catalog. The full Job Description can be made available as part of the hiring process. Primary location remains the Bentonville, AR site listed above.
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