Operations Support (Human Services Specialist 1)

As **Operations Support,** you will work in our **Portland** office on **Glisan Street** assisting Oregonians.* Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.* Support the infrastructure of the office by supporting the day-to-day operation.* Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in-person, by phone or email to resolve any questions or concerns.* Assisting Oregonians through a trauma informed lens.* May include financial desk responsibilities.* Providing support for the business functions within the office.* A valid driver’s license and acceptable driving record are required for this position.* **A cover letter is required to be considered. We are asking for 1-2 pages (max) reflect how your experience and skillset make you the ideal candidate for this position. And*** Two years of experience either interviewing to obtain personal or technical information or substantial people contact.* This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).* College-level courses may be substituted for the experience on a year-for-year basis.* Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele.* Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.* Demonstrated experience adapting communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills.* Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.* Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control.* Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.* Work schedule is a tradition work week, Monday-Friday.* Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.* Experience high volume of computer work, using various computer programs in a fast-paced team environment.* Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.* **This position works in the store front office assisting Oregonians in-person.** #J-18808-Ljbffr