Crystal Springs, Inc
Overview
Join Crystal Springs as a Case Manager. Crystal Springs provides high-quality residential and educational services that support the growth and well-being of children and adults with diverse needs. We are committed to creating a safe, nurturing environment that fosters individual development and helps each individual reach their full potential. The Case Manager is responsible for providing case management services to individuals and their families; initial and ongoing collateral work with licensing agencies, funding sources, referral sources, guardians, courts, and other programs; coordination of internal services that include quality assurance, conducting pre-placement interviews and supporting the intake process; coordinating and facilitating individual transitions to new homes within the program and/or to other agencies; and maintaining needed resources. The Case Manager collaborates with all members of the management team.
Standards of Care
Promote and support each individual’s Quality of Life by assuring Respect and Dignity, Individual Choice, Personal Growth and Accomplishment, Personal Well-being, and Community Membership/Relationships
Address the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs
Involve the individual, to the greatest extent possible, and caregiver in the decision making process
Facilitate transitions of care, which includes a complete transfer to the next care setting provider (internal and external) that is effective, safe, timely, and complete
Provide professional presentation when representing the agency with external parties
Ensure that all family members, guardians, and visitors are welcomed and treated with dignity and respect
Work collaboratively with funding agencies, licensing agencies, and guardians in the best interest of the individual and alert appropriate administrator(s) in the identification of potential conflicts
Ensure visits, telephone, and mail contact with family or other identified supportive adults in accordance with the individual service plan and program rules and standards
Promote interventions that promote the development of independence and improved quality of life
Maintain professional boundaries and confidentiality with individuals, families, guardians, and other external stakeholders
Establish and maintain a positive collaborative working relationship with families/guardians, day habilitation program, residential supports, nursing department, providers and other appropriate agencies
Case Liaison
Serve as the primary liaison to families/guardians, agency supporters and provider organizations
Communicate treatment progress, issues, concerns, and general status to families/guardians and other relevant external case workers as needed, and minimally once every two weeks
Maintain routine contact with day habilitation program, residential supports, nursing department, providers and other appropriate agencies
Ensure adequate and ongoing communication of progress, issues, concerns, and general status to all members of the individual’s team
Provide initial response to most concerns and complaints from parents, guardians, workers, and other external stakeholders, working closely with Supervisors and Directors
Distribute Satisfaction Surveys to parents/guardians as per Crystal Springs procedure
External Meetings and Hearings
Attend relevant case and administrative reviews, court reviews and hearings, hospital discharge planning meetings, and other off-campus meetings designed to ensure clear communication and cohesive service delivery
Coordinate and attend pre-placement interviews to plan and prepare intake and placement for admitting individuals
Coordinate and attend placement interviews to plan and prepare post-discharge placement and treatment/support for discharging individuals
Management Team – Leadership
Assist in the leadership of the residential team, as a member of the management team
Participate as a member of the management team to ensure the adequate and relevant discussion and communication of individual progress, needs, concerns, etc. to other members of the management team and to inform the team of decisions that pertain to the individuals
Attend all required team, management, and campus-wide meetings
Participate and support activities as necessary and assigned
Provide specialized training to supporters, supervisor I’s and II’s, and residential coordinators in the areas of advocacy, case management and care records maintenance
Reporting and Notification
Report all therapeutic physical interventions to families and relevant external agencies
Review and coordinate all incident reports
Facilitate critical notifications and related documentation using Crystal Springs’ form and protocol, in addition to systems and formats required by specific funding agencies
Ensure completion and appropriate documentation and filing of all paperwork required by funding agencies
Complete and submit Case Manager Weekly Report reflecting specified task completions
Compile and submit monthly Individual Critical Information report listing
Report all anticipated changes in funding as soon as indicated including approved 1:1 staffing to Director of Adult Services and the Chief Financial Officer
Facilitate critical notifications and related documentation using Crystal Springs’ form and protocol, in addition to systems and formats required by specific funding agencies
Family Work
Identify and communicate family concerns, fears, or resistance to treatment to the treatment team members, and assist in resolving related issues
Coordinate, document, and communicate family visits
Coordinate and communicate approved visitor, phone, and mail contacts
Distribute weekly visitation schedules
Individual Record and Background Information
Collect and compile all pertinent reports and data on individuals on caseload as related to areas of individual’s life
Coordinate and ensure that post-admission paperwork is completed, and that all required consent, records, and other necessary forms are signed as appropriate and filed in individual care records, and updated as per protocols
Communicate with external referral sources and agencies and obtain and gather all relevant and required records, tests and evaluations, reports, etc. needed for evaluation, risk assessment, review, and service planning
Develop individual Face Sheet, and update these as required
Document and maintain contact notes of significant in-person, phone, and other contacts with family members, external workers, as well as individual contact, and internal communication, and ensure that these are placed in the individual care record monthly
Service Planning
Oversee the development and implementation of Individual Service Plans (ISP) in collaboration with individual’s personal choices and preferences, which are individually tailored to his/her strengths, needs and interests
Facilitate and coordinate ISP meetings
Coordinate and collect treatment quarterly reports and treatment goals for ISP
Write and distribute Individual Services Plans, following ISP meetings
Coordinate intake and discharge related planning
Communicate intake and discharge notifications and plans to relevant internal and external parties
Coordinate intake and discharge process, including packing of personal belongings and transportation plans
Participate in Individual Services Plan (ISP) meetings
General Responsibilities
Attend team meetings, ISP meetings, in-service trainings, conferences and seminars as required by Director of Adult Services
Assist in admissions process as assigned
Cooperate and participate in internal investigations
Perform other reasonably related duty as assigned
Qualifications
Bachelor’s degree in related field of study
Minimum of two years’ case management experience in Human Service Field
Knowledge of Department of Developmental Disabilities and Day Habilitation regulations and CARF standards preferred
Crystal Springs, Inc. 38 Narrows Road Assonet, MA 02702 (508) 644-3101 https://crystalspringsinc.org/
Crystal Springs is an equal opportunity employer, and we are committed to creating a diverse and inclusive workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability, or any other federal, state, or local protected class.
How many years of experience do you have as a Case Manager?
Are you authorized to work in the United States?
Do you have a valid Driver's License?
Do you have at minimum a Bachelor\'s Degree in Human Services?
#J-18808-Ljbffr
Standards of Care
Promote and support each individual’s Quality of Life by assuring Respect and Dignity, Individual Choice, Personal Growth and Accomplishment, Personal Well-being, and Community Membership/Relationships
Address the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs
Involve the individual, to the greatest extent possible, and caregiver in the decision making process
Facilitate transitions of care, which includes a complete transfer to the next care setting provider (internal and external) that is effective, safe, timely, and complete
Provide professional presentation when representing the agency with external parties
Ensure that all family members, guardians, and visitors are welcomed and treated with dignity and respect
Work collaboratively with funding agencies, licensing agencies, and guardians in the best interest of the individual and alert appropriate administrator(s) in the identification of potential conflicts
Ensure visits, telephone, and mail contact with family or other identified supportive adults in accordance with the individual service plan and program rules and standards
Promote interventions that promote the development of independence and improved quality of life
Maintain professional boundaries and confidentiality with individuals, families, guardians, and other external stakeholders
Establish and maintain a positive collaborative working relationship with families/guardians, day habilitation program, residential supports, nursing department, providers and other appropriate agencies
Case Liaison
Serve as the primary liaison to families/guardians, agency supporters and provider organizations
Communicate treatment progress, issues, concerns, and general status to families/guardians and other relevant external case workers as needed, and minimally once every two weeks
Maintain routine contact with day habilitation program, residential supports, nursing department, providers and other appropriate agencies
Ensure adequate and ongoing communication of progress, issues, concerns, and general status to all members of the individual’s team
Provide initial response to most concerns and complaints from parents, guardians, workers, and other external stakeholders, working closely with Supervisors and Directors
Distribute Satisfaction Surveys to parents/guardians as per Crystal Springs procedure
External Meetings and Hearings
Attend relevant case and administrative reviews, court reviews and hearings, hospital discharge planning meetings, and other off-campus meetings designed to ensure clear communication and cohesive service delivery
Coordinate and attend pre-placement interviews to plan and prepare intake and placement for admitting individuals
Coordinate and attend placement interviews to plan and prepare post-discharge placement and treatment/support for discharging individuals
Management Team – Leadership
Assist in the leadership of the residential team, as a member of the management team
Participate as a member of the management team to ensure the adequate and relevant discussion and communication of individual progress, needs, concerns, etc. to other members of the management team and to inform the team of decisions that pertain to the individuals
Attend all required team, management, and campus-wide meetings
Participate and support activities as necessary and assigned
Provide specialized training to supporters, supervisor I’s and II’s, and residential coordinators in the areas of advocacy, case management and care records maintenance
Reporting and Notification
Report all therapeutic physical interventions to families and relevant external agencies
Review and coordinate all incident reports
Facilitate critical notifications and related documentation using Crystal Springs’ form and protocol, in addition to systems and formats required by specific funding agencies
Ensure completion and appropriate documentation and filing of all paperwork required by funding agencies
Complete and submit Case Manager Weekly Report reflecting specified task completions
Compile and submit monthly Individual Critical Information report listing
Report all anticipated changes in funding as soon as indicated including approved 1:1 staffing to Director of Adult Services and the Chief Financial Officer
Facilitate critical notifications and related documentation using Crystal Springs’ form and protocol, in addition to systems and formats required by specific funding agencies
Family Work
Identify and communicate family concerns, fears, or resistance to treatment to the treatment team members, and assist in resolving related issues
Coordinate, document, and communicate family visits
Coordinate and communicate approved visitor, phone, and mail contacts
Distribute weekly visitation schedules
Individual Record and Background Information
Collect and compile all pertinent reports and data on individuals on caseload as related to areas of individual’s life
Coordinate and ensure that post-admission paperwork is completed, and that all required consent, records, and other necessary forms are signed as appropriate and filed in individual care records, and updated as per protocols
Communicate with external referral sources and agencies and obtain and gather all relevant and required records, tests and evaluations, reports, etc. needed for evaluation, risk assessment, review, and service planning
Develop individual Face Sheet, and update these as required
Document and maintain contact notes of significant in-person, phone, and other contacts with family members, external workers, as well as individual contact, and internal communication, and ensure that these are placed in the individual care record monthly
Service Planning
Oversee the development and implementation of Individual Service Plans (ISP) in collaboration with individual’s personal choices and preferences, which are individually tailored to his/her strengths, needs and interests
Facilitate and coordinate ISP meetings
Coordinate and collect treatment quarterly reports and treatment goals for ISP
Write and distribute Individual Services Plans, following ISP meetings
Coordinate intake and discharge related planning
Communicate intake and discharge notifications and plans to relevant internal and external parties
Coordinate intake and discharge process, including packing of personal belongings and transportation plans
Participate in Individual Services Plan (ISP) meetings
General Responsibilities
Attend team meetings, ISP meetings, in-service trainings, conferences and seminars as required by Director of Adult Services
Assist in admissions process as assigned
Cooperate and participate in internal investigations
Perform other reasonably related duty as assigned
Qualifications
Bachelor’s degree in related field of study
Minimum of two years’ case management experience in Human Service Field
Knowledge of Department of Developmental Disabilities and Day Habilitation regulations and CARF standards preferred
Crystal Springs, Inc. 38 Narrows Road Assonet, MA 02702 (508) 644-3101 https://crystalspringsinc.org/
Crystal Springs is an equal opportunity employer, and we are committed to creating a diverse and inclusive workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability, or any other federal, state, or local protected class.
How many years of experience do you have as a Case Manager?
Are you authorized to work in the United States?
Do you have a valid Driver's License?
Do you have at minimum a Bachelor\'s Degree in Human Services?
#J-18808-Ljbffr