Front Desk/Receptionist Supervisor

Position Overview : Responsible for ensuring that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises receptionists for the hospital and serves as receptionist when staffing levels require it. Essential Functions: Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties Schedule receptionists according to staffing needs, serving as a receptionist, as needed Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed Maintains specialist (non-emergency doctors) scheduling information and changes Count cash and/or balance daily transactions, balance cash drawer and make change, as needed Process refunds, returns, and credits, as needed by location Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location Serve as back-up to Hospital Manager for maintenance or building issue resolution Other duties as assigned by Manager. Qualifications: High School diploma or equivalent. Veterinary environment, terminology, and protocols Working in a team environment Customer Service Handling multiple tasks and priorities Multi-line telephone systems Organization skills Attention to detail Verbal and written communication skills Supervisory and staff scheduling skills Basic math skills Properly handling and accounting for cash and client payments Good interpersonal skills The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude Pay Range

$21

—

$21 USD

At PetVet Care Centers, we’re committed to a

Culture of Care

— for pets, for the people who love them, and for the team members who make it all possible. With

more than 420 hospitals across the U.S.

and a team of over

11,000 dedicated professionals , including

1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on

partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our

privacy notice

for additional information about our data practices.

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