PetVet Care Centers
Memphis Veterinary Specialists - Client Service Supervisor
PetVet Care Centers, Memphis, Tennessee, us, 37544
Memphis Veterinary Specialists - Client Service Supervisor
Join to apply for the
Memphis Veterinary Specialists - Client Service Supervisor
role at
PetVet Care Centers
Essential Functions:
Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
Schedule receptionists according to staffing needs, serving as a receptionist, as needed
Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
Maintains specialist (non-emergency doctors) scheduling information and changes
Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
Process refunds, returns, and credits, as needed by location
Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
Bi‑monthly billing statements and collections as well as end‑of‑month closing reports, as required by location
Serve as back‑up to Hospital Manager for maintenance or building issue resolution
Other duties as assigned by Manager.
Qualifications:
High School diploma or equivalent.
Minimum 1 year customer service experience
At least 1 year veterinary medical receptionist experience preferred
Veterinary environment, terminology, and protocols
Working in a team environment
Customer Service
Handling multiple tasks and priorities
Multi‑line telephone systems
Organization skills
Attention to detail
Verbal and written communication skills
Supervisory and staff scheduling skills
Basic math skills
Properly handling and accounting for cash and client payments
Good interpersonal skills
Schedule:
5 days per week, possible rotating schedule. Some night and weekend shifts are required.
Pay Range:
$18—$24 USD
At PetVet Care Centers, we’re committed to a
Culture of Care
— for pets, for the people who love them, and for the team members who make it all possible. With
more than 420 hospitals across the U.S.
and a team of over
11,000 dedicated professionals , including
1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on
partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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Memphis Veterinary Specialists - Client Service Supervisor
role at
PetVet Care Centers
Essential Functions:
Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
Schedule receptionists according to staffing needs, serving as a receptionist, as needed
Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
Maintains specialist (non-emergency doctors) scheduling information and changes
Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
Process refunds, returns, and credits, as needed by location
Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
Bi‑monthly billing statements and collections as well as end‑of‑month closing reports, as required by location
Serve as back‑up to Hospital Manager for maintenance or building issue resolution
Other duties as assigned by Manager.
Qualifications:
High School diploma or equivalent.
Minimum 1 year customer service experience
At least 1 year veterinary medical receptionist experience preferred
Veterinary environment, terminology, and protocols
Working in a team environment
Customer Service
Handling multiple tasks and priorities
Multi‑line telephone systems
Organization skills
Attention to detail
Verbal and written communication skills
Supervisory and staff scheduling skills
Basic math skills
Properly handling and accounting for cash and client payments
Good interpersonal skills
Schedule:
5 days per week, possible rotating schedule. Some night and weekend shifts are required.
Pay Range:
$18—$24 USD
At PetVet Care Centers, we’re committed to a
Culture of Care
— for pets, for the people who love them, and for the team members who make it all possible. With
more than 420 hospitals across the U.S.
and a team of over
11,000 dedicated professionals , including
1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on
partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr