Siemens Healthineers AG
Customer Service Engineer 2 - Dallas, TX
Siemens Healthineers AG, Dallas, Texas, United States, 75215
Customer Service Engineer 2 - Dallas, TX
Customer Service Engineer 2 - Dallas, TX
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Service Area:
Dallas, TX Shift Requirements after onboarding/training for this role:
M-F, 8:00 AM – 5:00 PM As a Customer Service Engineer II, you will be responsible for: Servicing XP Imaging Equipment in the
East Texas
area. Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. Delivering timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with the following: Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision. Ability to establish and maintain proper business relationships with customers and peers. Experience in testing, repairing and maintaining capital medical equipment. Strong customer service and communication skills. Proficiency in the use of tools and service test equipment. General understanding of the principles of electricity, power supplies, and grounding. Required skills for the success of this role: Minimum high school diploma; technical Associates Degree or equivalent preferred. Proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools). 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Valid driver's license, ability to drive independently day and night, and good driving record required. Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. Equal Employment Opportunity Statement:
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Service Area:
Dallas, TX Shift Requirements after onboarding/training for this role:
M-F, 8:00 AM – 5:00 PM As a Customer Service Engineer II, you will be responsible for: Servicing XP Imaging Equipment in the
East Texas
area. Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. Delivering timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with the following: Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision. Ability to establish and maintain proper business relationships with customers and peers. Experience in testing, repairing and maintaining capital medical equipment. Strong customer service and communication skills. Proficiency in the use of tools and service test equipment. General understanding of the principles of electricity, power supplies, and grounding. Required skills for the success of this role: Minimum high school diploma; technical Associates Degree or equivalent preferred. Proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools). 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Valid driver's license, ability to drive independently day and night, and good driving record required. Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. Equal Employment Opportunity Statement:
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
#J-18808-Ljbffr