Siemens Healthineers
Customer Service Engineer 2 - Minneapolis, MN
Siemens Healthineers, Minneapolis, Minnesota, United States, 55400
Overview
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly predefined tasks for accomplishing defined service delivery work for customer equipment. Responsibilities
You will be servicing XP Imaging Equipment in the Minneapolis, MN area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Qualifications and prerequisites
You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision. You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing and maintaining capital medical equipment. You have strong customer service and communication skills. You are proficient in the use of tools and service test equipment. General understanding of the principles of electricity, power supplies, and grounding. Required skills
Minimum high school diploma; technical Associates Degree or equivalent preferred. Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools). 3+ years\' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Valid driver\'s license, ability to drive independently day and night, and good driving record required. Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. About Siemens Healthineers
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. Our global team is united by a common purpose: to innovate for healthcare, building on our legacy of pioneering ideas that translate into better healthcare products and services. We offer a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Additional details
Who we are: We are a team of more than 73,000 Healthineers in more than 70 countries. How we work: When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. Compensation and benefits
The Annual Base Pay For This Position Is: Min $56,600 - Max $84,900. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. Commissions (if applicable) are based on individual and/or company performance. Benefits include medical, dental, vision, 401(k), life, disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, or protected status under federal, state or local law. California Privacy Notice: California residents have rights regarding personal information. Export Control and Data Privacy statements apply as described in the company notices. Reasonable accommodations are provided upon request in the application process. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly predefined tasks for accomplishing defined service delivery work for customer equipment. Responsibilities
You will be servicing XP Imaging Equipment in the Minneapolis, MN area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Qualifications and prerequisites
You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision. You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing and maintaining capital medical equipment. You have strong customer service and communication skills. You are proficient in the use of tools and service test equipment. General understanding of the principles of electricity, power supplies, and grounding. Required skills
Minimum high school diploma; technical Associates Degree or equivalent preferred. Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools). 3+ years\' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Valid driver\'s license, ability to drive independently day and night, and good driving record required. Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. About Siemens Healthineers
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. Our global team is united by a common purpose: to innovate for healthcare, building on our legacy of pioneering ideas that translate into better healthcare products and services. We offer a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Additional details
Who we are: We are a team of more than 73,000 Healthineers in more than 70 countries. How we work: When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. Compensation and benefits
The Annual Base Pay For This Position Is: Min $56,600 - Max $84,900. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. Commissions (if applicable) are based on individual and/or company performance. Benefits include medical, dental, vision, 401(k), life, disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, or protected status under federal, state or local law. California Privacy Notice: California residents have rights regarding personal information. Export Control and Data Privacy statements apply as described in the company notices. Reasonable accommodations are provided upon request in the application process. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr