Customer Service Openings - Hiring Immediately Job at MassMarkets in Wichita

Customer Service Openings – Hiring Immediately

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first‑call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use our knowledge base and training to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up‑to‑date with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to type at least 20 WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable attendance and punctuality.
• Strong problem‑solving, conflict resolution, and multitasking skills.
• A customer‑first mindset: empathetic, patient, and responsive.
• Team‑oriented with a drive to succeed in a fast‑paced environment.

Preferred

• 1+ year of experience in customer service, tech support, sales, chat, or admin roles.
• Experience in a contact center or government‑related work.

Benefits & Perks

• Paid Time Off, paid holidays.
• Daily contests with cash bonuses and prizes.
• Health benefits (medical, dental, vision).
• Retirement savings program where available.
• Life insurance and supplemental insurance.
• Paid training and career growth opportunities.
• Casual dress code and flexible schedule.

Compensation

Hourly + bonus. Starting compensation based on experience.

Diversity & Equal Opportunity

MCI is an equal opportunity employer. We embrace diversity and are committed to a discrimination‑free workplace. Criminal history background checks and drug screening are required. All applicants are considered without regard to age, race, gender, religion, disability, veteran status, or any other protected characteristic.