Mattel, Inc. is hiring: American Girl Seasonal Host in Dallas

American Girl Seasonal Host at Mattel, Inc.

Base Pay Range

$15.00/hr - $17.25/hr

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

The Seasonal Host position is part of the American Girl Dallas retail store’s Café team.

The Opportunity

The American Girl Dallas retail store and café is looking for a dynamic individual to deliver an outstanding dining experience to our guests as a Seasonal Host in our Café. The Host is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high‑pressure, fast‑paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.

What Your Impact Will Be

• Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.
• Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
• Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.
• Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.
• Shares information on the store and restaurant events with guests.
• Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
• Initiates training opportunities with restaurant staff.
• Assists restaurant staff as needed in providing an outstanding dining experience.

What We’re Looking For

• Experience as a restaurant host, hotel concierge, or related customer service position, preferred.
• Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.
• Experience working with children, preferred.
• Must be able to work a flexible schedule, including nights, weekends and holidays.

Who We Are

American Girl is a premium brand for girls and a wholly‑owned subsidiary of Mattel, Inc., a leading global toy company that owns popular franchises such as Barbie, Hot Wheels, Fisher‑Price, American Girl, Thomas & Friends, UNO and MEGA. We engage consumers through film, television, gaming, music and live events, operating in 35 locations and offering products in over 150 countries. Since its founding in 1945, Mattel has been a trusted partner in empowering children to explore the wonder of childhood.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Design, Art/Creative, and Information Technology

Industries

Manufacturing, Design Services, and Entertainment Providers

Mattel is an Affidative Action/Equal Opportunity Employer. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.