HR Focal Point is hiring: SuccessFactors Managed Support Resource (Onboarding/Re

SuccessFactors Managed Support Resource (Onboarding/Recruiting) is a remote position at HR Focal Point.

Job Description

HRFP seeks a highly-motivated, self-starting individual to be part of our Managed Support Services Department and work hands-on with the SAP SuccessFactors HCM application across multiple customer installations, coordinating business processes, payrolls, and downstream business applications. The candidate must be a U.S. citizen and successfully complete a background and credit check.

Job Responsibilities

• Address production support tickets as assigned and in accordance with SLAs
• Communicate with customers regarding reported issues and walk them through troubleshooting and solutions
• Pursue new SuccessFactors certifications in various modules as agreed upon by your manager
• Maintain existing certifications in accordance with SAP’s delta exam schedule
• Keep abreast of new and relevant SAP releases and features and stay a certified expert in your respective areas
• Maintain system access: maintain work laptop, keep passwords up to date, maintain customer instance access, stay in accordance with required security trainings
• Create documentation for generic or repetitive issues that can be leveraged by all resources
• Partner with other resources to resolve multi-module issues
• Work with Customer Success team to transfer knowledge for recurring issues
• Participate in weekly cadences and contribute
• Partner with senior consultants on implementation projects to create and test configuration

Skills & Competencies

• Strong communication, listening, and interpersonal skills.
• Commitment to quality and customer service.
• Ability to lead workshops and guide customers, while also resolving detailed technical issues.
• Strong organizational skills and ability to work independently.
• Analytical and problem-solving mindset, with ability to evaluate issues and recommend solutions.
• Keen attention to detail in gathering requirements, documenting issues, and problem solving.
• Ability to collaborate across teams, manage ambiguity, and adapt to evolving priorities.
• Passion for Human Resources, Talent Management, HRIS, and SAP technology.

Required Qualifications

• U.S. Citizenship (mandatory).
• 3–5 years of experience with administration, support, and/or implementation of SAP SuccessFactors Onboarding and Recruiting modules.
• Active SuccessFactors certification in Onboarding and/or Recruiting modules preferred.
• BA/BS degree or equivalent relevant work experience.
• Excellent English language skills (oral and written).
• General proficiency with Microsoft Office and Google Suite.
• Willingness to travel occasionally (expected 10% or less).
• HR/HRIS experience (5–10 years) is a strong plus.
• Expertise in related SAP HCM/SuccessFactors processes, including integration with modules such as Onboarding, Recruiting, Employee Central, etc.

Compensation & Benefits

• Competitive base salary with bonus structure.
• Health insurance, including HSA spending account, Dental, and Vision coverage.
• 401(k) with employer contribution.
• Employer-paid Life, Short-Term Disability, and Long-Term Disability insurance.
• Technology stipend.
• Paid time off and holidays.

Company Description

HR Focal Point (HRFP) is a rapidly growing technology consulting company specializing in the implementation and support of on-premise and cloud-based Human Experience Management (HXM) applications from SAP. Our Managed Support Services (MSS) team provides personalized, ongoing support to clients through implementation and beyond, delivering high-quality service and building lasting client relationships.