HR Focal Point
SuccessFactors Managed Support Resource (Onboarding/Recruiting)
HR Focal Point, Plano, Texas, us, 75086
SuccessFactors Managed Support Resource (Onboarding/Recruiting) is a remote position at HR Focal Point.
Job Description HRFP seeks a highly-motivated, self-starting individual to be part of our Managed Support Services Department and work hands-on with the SAP SuccessFactors HCM application across multiple customer installations, coordinating business processes, payrolls, and downstream business applications. The candidate must be a U.S. citizen and successfully complete a background and credit check.
Job Responsibilities
Address production support tickets as assigned and in accordance with SLAs
Communicate with customers regarding reported issues and walk them through troubleshooting and solutions
Pursue new SuccessFactors certifications in various modules as agreed upon by your manager
Maintain existing certifications in accordance with SAP’s delta exam schedule
Keep abreast of new and relevant SAP releases and features and stay a certified expert in your respective areas
Maintain system access: maintain work laptop, keep passwords up to date, maintain customer instance access, stay in accordance with required security trainings
Create documentation for generic or repetitive issues that can be leveraged by all resources
Partner with other resources to resolve multi-module issues
Work with Customer Success team to transfer knowledge for recurring issues
Participate in weekly cadences and contribute
Partner with senior consultants on implementation projects to create and test configuration
Skills & Competencies
Strong communication, listening, and interpersonal skills.
Commitment to quality and customer service.
Ability to lead workshops and guide customers, while also resolving detailed technical issues.
Strong organizational skills and ability to work independently.
Analytical and problem-solving mindset, with ability to evaluate issues and recommend solutions.
Keen attention to detail in gathering requirements, documenting issues, and problem solving.
Ability to collaborate across teams, manage ambiguity, and adapt to evolving priorities.
Passion for Human Resources, Talent Management, HRIS, and SAP technology.
Required Qualifications
U.S. Citizenship (mandatory).
3–5 years of experience with administration, support, and/or implementation of SAP SuccessFactors Onboarding and Recruiting modules.
Active SuccessFactors certification in Onboarding and/or Recruiting modules preferred.
BA/BS degree or equivalent relevant work experience.
Excellent English language skills (oral and written).
General proficiency with Microsoft Office and Google Suite.
Willingness to travel occasionally (expected 10% or less).
HR/HRIS experience (5–10 years) is a strong plus.
Expertise in related SAP HCM/SuccessFactors processes, including integration with modules such as Onboarding, Recruiting, Employee Central, etc.
Compensation & Benefits
Competitive base salary with bonus structure.
Health insurance, including HSA spending account, Dental, and Vision coverage.
401(k) with employer contribution.
Employer-paid Life, Short-Term Disability, and Long-Term Disability insurance.
Technology stipend.
Paid time off and holidays.
Company Description HR Focal Point (HRFP) is a rapidly growing technology consulting company specializing in the implementation and support of on-premise and cloud-based Human Experience Management (HXM) applications from SAP. Our Managed Support Services (MSS) team provides personalized, ongoing support to clients through implementation and beyond, delivering high-quality service and building lasting client relationships.
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Job Description HRFP seeks a highly-motivated, self-starting individual to be part of our Managed Support Services Department and work hands-on with the SAP SuccessFactors HCM application across multiple customer installations, coordinating business processes, payrolls, and downstream business applications. The candidate must be a U.S. citizen and successfully complete a background and credit check.
Job Responsibilities
Address production support tickets as assigned and in accordance with SLAs
Communicate with customers regarding reported issues and walk them through troubleshooting and solutions
Pursue new SuccessFactors certifications in various modules as agreed upon by your manager
Maintain existing certifications in accordance with SAP’s delta exam schedule
Keep abreast of new and relevant SAP releases and features and stay a certified expert in your respective areas
Maintain system access: maintain work laptop, keep passwords up to date, maintain customer instance access, stay in accordance with required security trainings
Create documentation for generic or repetitive issues that can be leveraged by all resources
Partner with other resources to resolve multi-module issues
Work with Customer Success team to transfer knowledge for recurring issues
Participate in weekly cadences and contribute
Partner with senior consultants on implementation projects to create and test configuration
Skills & Competencies
Strong communication, listening, and interpersonal skills.
Commitment to quality and customer service.
Ability to lead workshops and guide customers, while also resolving detailed technical issues.
Strong organizational skills and ability to work independently.
Analytical and problem-solving mindset, with ability to evaluate issues and recommend solutions.
Keen attention to detail in gathering requirements, documenting issues, and problem solving.
Ability to collaborate across teams, manage ambiguity, and adapt to evolving priorities.
Passion for Human Resources, Talent Management, HRIS, and SAP technology.
Required Qualifications
U.S. Citizenship (mandatory).
3–5 years of experience with administration, support, and/or implementation of SAP SuccessFactors Onboarding and Recruiting modules.
Active SuccessFactors certification in Onboarding and/or Recruiting modules preferred.
BA/BS degree or equivalent relevant work experience.
Excellent English language skills (oral and written).
General proficiency with Microsoft Office and Google Suite.
Willingness to travel occasionally (expected 10% or less).
HR/HRIS experience (5–10 years) is a strong plus.
Expertise in related SAP HCM/SuccessFactors processes, including integration with modules such as Onboarding, Recruiting, Employee Central, etc.
Compensation & Benefits
Competitive base salary with bonus structure.
Health insurance, including HSA spending account, Dental, and Vision coverage.
401(k) with employer contribution.
Employer-paid Life, Short-Term Disability, and Long-Term Disability insurance.
Technology stipend.
Paid time off and holidays.
Company Description HR Focal Point (HRFP) is a rapidly growing technology consulting company specializing in the implementation and support of on-premise and cloud-based Human Experience Management (HXM) applications from SAP. Our Managed Support Services (MSS) team provides personalized, ongoing support to clients through implementation and beyond, delivering high-quality service and building lasting client relationships.
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