UMass Memorial Health
PCT III, Emergency Department, 24 Hours, 11p-7a
UMass Memorial Health, Worcester, Massachusetts, us, 01609
Job Overview
Are you a current UMass Memorial Health caregiver? Apply now through Workday.
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
We are more than 20,000 employees working together as one health system in a relentless pursuit of healing for our patients, community and each other. Everyone, in their own unique way, plays an important part, every day.
Responsibilities Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Major responsibilities include:
Provide clear, timely communication to the RN regarding observations and changes seen in patients.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Participate in the development and maintenance of a safe environment; utilize interventions to de-escalate patients and, if unsuccessful, assist in restraints in accordance with training and education.
Assist patients with daily living activities such as personal hygiene, ambulating, meals and nourishment.
Assist in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics.
Maintain patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies and following the Restraint Policy standards when caring for a restrained patient.
Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients' height and weight.
Perform EKGs, point‑of‑care tests and bladder scanning according to hospital standards; collect, label and prepare specimens for transport to lab.
Perform phlebotomy in certain locations.
Demonstrate sensitivity and responsiveness to patients' needs by acting as a source of information and approaching all interactions with the intention of building positive rapport and relationships.
Perform other unit-specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
Assist RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining and setting up equipment and supplies; utilize sterile technique when indicated.
Observe, measure, record oral food and fluid intake; set up full‑strength tube feeding solutions and refill tube feeding bags as directed; empty and record output from Foley catheter, ostomy appliances and drainage systems; perform ostomy care on established ostomate patients as directed.
Answer telephone using appropriate etiquette; take and relay messages; utilize intra‑department communication systems such as pagers and intercom.
Replenish patient and unit supplies and equipment.
Keep current with hospital and unit changes by reading communication boards, bulletin boards, posted notices and emails.
The PCT III must fit into one of these specialties:
Unit Secretary – assists with patient admissions, transfers, and discharge procedures; maintains logs and medical records; enters data into the electronic medical record system.
Remote Video Monitoring – continuously observes multiple patients using the remote video monitoring system.
Telemetry Certified & Step‑Down Unit – cross‑trained in phlebotomy and telemetry competencies; assigned to higher acuity areas such as the Step‑Down Unit.
Standard Staffing Level Responsibilities:
Comply with established departmental policies, procedures, and objectives.
Attend a variety of meetings, conferences, seminars as required.
Demonstrate use of Quality Improvement in daily operations.
Comply with all health & safety regulations and requirements.
Respect diverse views, demonstrate Standards of Respect, and contribute to a professional, tolerant, civil, and accepting environment toward all employees, patients, and visitors.
Maintain regular, reliable, and predictable attendance.
Perform other related duties as required or directed.
Qualifications License / Certification / Education (Required)
Minimum of a high school education or GED.
Current Basic Life Support.
Experience / Skills (Required)
Demonstrated competency attainment in the PCT II level.
Prior inpatient/outpatient care experience or clinical care training.
Ability to read, write and communicate in English clearly and concisely.
Medical terminology proficiency.
Computer skills.
Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization, and provide exceptional service to patients.
Proven problem‑solving abilities for routine situations and the ability to seek assistance from identified resources when more direction is needed.
Ability to remain calm when under stress or in emergency situations.
Unless certification, licensure or registration is required, an equivalent combination of education and experience may be substituted for the above requirements.
Physical Demands and Environmental Conditions Position requires work indoors in a patient care environment with hand dexterity, hearing and vision. Must be able to lift up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We are committed to making respect a part of everything we do at UMass Memorial Health—our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
Disability Assistance If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
Additional Information As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.
All qualified applicants will receive consideration for employment without regard to age, disability, gender identity and expression, protected veteran status, or any other status protected by law.
Contact Contact Email: talentacquisition@umassmemorial.org
#J-18808-Ljbffr
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
We are more than 20,000 employees working together as one health system in a relentless pursuit of healing for our patients, community and each other. Everyone, in their own unique way, plays an important part, every day.
Responsibilities Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Major responsibilities include:
Provide clear, timely communication to the RN regarding observations and changes seen in patients.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Participate in the development and maintenance of a safe environment; utilize interventions to de-escalate patients and, if unsuccessful, assist in restraints in accordance with training and education.
Assist patients with daily living activities such as personal hygiene, ambulating, meals and nourishment.
Assist in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics.
Maintain patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies and following the Restraint Policy standards when caring for a restrained patient.
Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients' height and weight.
Perform EKGs, point‑of‑care tests and bladder scanning according to hospital standards; collect, label and prepare specimens for transport to lab.
Perform phlebotomy in certain locations.
Demonstrate sensitivity and responsiveness to patients' needs by acting as a source of information and approaching all interactions with the intention of building positive rapport and relationships.
Perform other unit-specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
Assist RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining and setting up equipment and supplies; utilize sterile technique when indicated.
Observe, measure, record oral food and fluid intake; set up full‑strength tube feeding solutions and refill tube feeding bags as directed; empty and record output from Foley catheter, ostomy appliances and drainage systems; perform ostomy care on established ostomate patients as directed.
Answer telephone using appropriate etiquette; take and relay messages; utilize intra‑department communication systems such as pagers and intercom.
Replenish patient and unit supplies and equipment.
Keep current with hospital and unit changes by reading communication boards, bulletin boards, posted notices and emails.
The PCT III must fit into one of these specialties:
Unit Secretary – assists with patient admissions, transfers, and discharge procedures; maintains logs and medical records; enters data into the electronic medical record system.
Remote Video Monitoring – continuously observes multiple patients using the remote video monitoring system.
Telemetry Certified & Step‑Down Unit – cross‑trained in phlebotomy and telemetry competencies; assigned to higher acuity areas such as the Step‑Down Unit.
Standard Staffing Level Responsibilities:
Comply with established departmental policies, procedures, and objectives.
Attend a variety of meetings, conferences, seminars as required.
Demonstrate use of Quality Improvement in daily operations.
Comply with all health & safety regulations and requirements.
Respect diverse views, demonstrate Standards of Respect, and contribute to a professional, tolerant, civil, and accepting environment toward all employees, patients, and visitors.
Maintain regular, reliable, and predictable attendance.
Perform other related duties as required or directed.
Qualifications License / Certification / Education (Required)
Minimum of a high school education or GED.
Current Basic Life Support.
Experience / Skills (Required)
Demonstrated competency attainment in the PCT II level.
Prior inpatient/outpatient care experience or clinical care training.
Ability to read, write and communicate in English clearly and concisely.
Medical terminology proficiency.
Computer skills.
Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization, and provide exceptional service to patients.
Proven problem‑solving abilities for routine situations and the ability to seek assistance from identified resources when more direction is needed.
Ability to remain calm when under stress or in emergency situations.
Unless certification, licensure or registration is required, an equivalent combination of education and experience may be substituted for the above requirements.
Physical Demands and Environmental Conditions Position requires work indoors in a patient care environment with hand dexterity, hearing and vision. Must be able to lift up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We are committed to making respect a part of everything we do at UMass Memorial Health—our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
Disability Assistance If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
Additional Information As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.
All qualified applicants will receive consideration for employment without regard to age, disability, gender identity and expression, protected veteran status, or any other status protected by law.
Contact Contact Email: talentacquisition@umassmemorial.org
#J-18808-Ljbffr