Relativity
Job Overview
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming technical challenges using the Relativity suite of products. As a member of the team, the Technical Account Manager (TAM) works proactively with customers to ensure strong outcomes with key projects, goals, and KPIs.
Posting Type Remote/Hybrid
Role Responsibilities
Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized.
Help guide the resolution of critical customer incidents.
Lead technical success plans to ensure customers have a positive and successful experience using Relativity.
Be accountable for the quality of service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers.
In the role of an SME, work collaboratively with cross‑functional teams to enhance the product and create a better customer experience across multiple verticals.
Drive internal service review meetings covering performance, service improvements, quality, and process.
Partner with other senior team members in Product and Engineering as needed to troubleshoot and resolve customer incidents.
When interacting with our customers, take the initiative to provide the best practices on the use of Relativity.
Maintain the flexibility to work other time frames as needed or requested.
Commitment to and consistent demonstration of core company values.
Contribute to and follow Knowledge‑Centered Support (KCS) processes and best practices.
Exhibit subject matter expert (SME) knowledge in Relativity.
Required Qualifications
Relativity Certified Administrator certification.
Preferred Qualifications
Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise.
Highly‑developed written and verbal communication skills.
Ability to work efficiently under pressure, drive projects to completion, and meet deadlines.
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
Meticulous attention to detail.
Experience working in a SaaS, IaaS and/or Hybrid environments.
Experience with and knowledge of e‑discovery industry and products.
ITIL Certification.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long‑term incentives.
Salary Range:
$82,000 – $124,000
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Posting Type Remote/Hybrid
Role Responsibilities
Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized.
Help guide the resolution of critical customer incidents.
Lead technical success plans to ensure customers have a positive and successful experience using Relativity.
Be accountable for the quality of service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers.
In the role of an SME, work collaboratively with cross‑functional teams to enhance the product and create a better customer experience across multiple verticals.
Drive internal service review meetings covering performance, service improvements, quality, and process.
Partner with other senior team members in Product and Engineering as needed to troubleshoot and resolve customer incidents.
When interacting with our customers, take the initiative to provide the best practices on the use of Relativity.
Maintain the flexibility to work other time frames as needed or requested.
Commitment to and consistent demonstration of core company values.
Contribute to and follow Knowledge‑Centered Support (KCS) processes and best practices.
Exhibit subject matter expert (SME) knowledge in Relativity.
Required Qualifications
Relativity Certified Administrator certification.
Preferred Qualifications
Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise.
Highly‑developed written and verbal communication skills.
Ability to work efficiently under pressure, drive projects to completion, and meet deadlines.
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
Meticulous attention to detail.
Experience working in a SaaS, IaaS and/or Hybrid environments.
Experience with and knowledge of e‑discovery industry and products.
ITIL Certification.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long‑term incentives.
Salary Range:
$82,000 – $124,000
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