Inside Higher Ed
Enrollment Support Analyst
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Position Number: 998916
Functional Title: Enrollment Support Analyst
Position Type: Administration - Staff
Position Eclass: EP - EHRA 12 mo leave earning
University: UNC Greensboro, located in North Carolina’s third largest city. UNC Greensboro is a research university with 18,000 students, ranked No. 1 most affordable institution in North Carolina for net cost, and a community‑engaged research institution with more than $67M in research activity.
Position Summary The Enrollment Support Analyst reports to the Associate Registrar for Policies and Operations and is responsible for managing and maintaining the University Registrar’s Office enrollment systems at UNC Greensboro. Serving as the lead analyst for the Student module (Banner), the role ensures the accuracy, reliability, and functionality of key academic systems, including Banner and Degree Works. Key responsibilities include analyzing and testing system updates, implementing changes, creating documentation, conducting research, and performing data analysis while collaborating with URO staff, campus advisors, faculty, academic support teams, and Information Technology Services.
Minimum Qualifications
Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering, math, or Engineering or related technical degree from an appropriately accredited institution; or Bachelor’s degree and some computer coursework from a regionally accredited institution and at least one (1) year of experience developing ad‑hoc queries using SQL.
Preferred Qualifications
Master’s Degree.
Banner Student Experience and/or experience with Degree Works, Curriculum Inventory Management System, University Catalog publication and curriculum structure.
One (1) year experience in a Registrar’s Office or higher education administration setting.
Recruitment Range $64,375 - $69,832
Key Responsibilities and Essential Tasks
Develop, document, and maintain applications and reports, including test plans and scripts (SQL), to ensure accuracy, reliability, and compliance with standards.
Build targeted SQL queries to support data requests from the student information system.
Review, validate, and test reports created by other writers to uphold quality and consistency.
Gather and analyze requirements for applications and reports; collaborate with ITS to design and implement data blocks that serve campus‑wide needs.
Partner with data stewards to define and document data standards for clear, accurate presentation.
Provide technical support and troubleshoot reporting issues, identifying root causes and implementing effective solutions.
Work with the University Registrar’s Office and ITS to follow established development and release protocols for production changes.
Create and update training materials, and provide end‑user training on applications and reports developed within the University Registrar’s Office.
Develop and implement technology solutions to improve University Registrar’s Office operations, ensuring feasibility and alignment with organizational needs.
Serve as a key liaison between stakeholders, ITS, enrollment management, and state systems to troubleshoot issues and develop collaborative solutions.
Design, test, implement, and maintain queries, reports, and procedures to support operational efficiency and system performance.
Conduct functional and integration testing for internal systems and third‑party applications, including web applications, APIs, and network connectivity.
Collaborate with faculty, staff, administrators, and technical teams to research, analyze, and resolve data issues across systems.
Use Banner data and partner with key users to interpret, troubleshoot, and maintain data accuracy across all platforms.
Research best practices surrounding student enrollment support and reporting.
Actively engage regional and national Registrar associations, such as AACRAO and SACRAO.
Collaborate with URO leadership on business process improvements and policy changes as needed.
Physical Effort Hand movement—Repetitive motions – F, Finger dexterity – F, Reading – F, Writing – F, Vision – F, Hearing – F, Talking – F, Standing – O, Sitting – F, Lifting (0–30 lbs.) – O, Holding – ?
Work Environment Inside – F
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Position Number: 998916
Functional Title: Enrollment Support Analyst
Position Type: Administration - Staff
Position Eclass: EP - EHRA 12 mo leave earning
University: UNC Greensboro, located in North Carolina’s third largest city. UNC Greensboro is a research university with 18,000 students, ranked No. 1 most affordable institution in North Carolina for net cost, and a community‑engaged research institution with more than $67M in research activity.
Position Summary The Enrollment Support Analyst reports to the Associate Registrar for Policies and Operations and is responsible for managing and maintaining the University Registrar’s Office enrollment systems at UNC Greensboro. Serving as the lead analyst for the Student module (Banner), the role ensures the accuracy, reliability, and functionality of key academic systems, including Banner and Degree Works. Key responsibilities include analyzing and testing system updates, implementing changes, creating documentation, conducting research, and performing data analysis while collaborating with URO staff, campus advisors, faculty, academic support teams, and Information Technology Services.
Minimum Qualifications
Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering, math, or Engineering or related technical degree from an appropriately accredited institution; or Bachelor’s degree and some computer coursework from a regionally accredited institution and at least one (1) year of experience developing ad‑hoc queries using SQL.
Preferred Qualifications
Master’s Degree.
Banner Student Experience and/or experience with Degree Works, Curriculum Inventory Management System, University Catalog publication and curriculum structure.
One (1) year experience in a Registrar’s Office or higher education administration setting.
Recruitment Range $64,375 - $69,832
Key Responsibilities and Essential Tasks
Develop, document, and maintain applications and reports, including test plans and scripts (SQL), to ensure accuracy, reliability, and compliance with standards.
Build targeted SQL queries to support data requests from the student information system.
Review, validate, and test reports created by other writers to uphold quality and consistency.
Gather and analyze requirements for applications and reports; collaborate with ITS to design and implement data blocks that serve campus‑wide needs.
Partner with data stewards to define and document data standards for clear, accurate presentation.
Provide technical support and troubleshoot reporting issues, identifying root causes and implementing effective solutions.
Work with the University Registrar’s Office and ITS to follow established development and release protocols for production changes.
Create and update training materials, and provide end‑user training on applications and reports developed within the University Registrar’s Office.
Develop and implement technology solutions to improve University Registrar’s Office operations, ensuring feasibility and alignment with organizational needs.
Serve as a key liaison between stakeholders, ITS, enrollment management, and state systems to troubleshoot issues and develop collaborative solutions.
Design, test, implement, and maintain queries, reports, and procedures to support operational efficiency and system performance.
Conduct functional and integration testing for internal systems and third‑party applications, including web applications, APIs, and network connectivity.
Collaborate with faculty, staff, administrators, and technical teams to research, analyze, and resolve data issues across systems.
Use Banner data and partner with key users to interpret, troubleshoot, and maintain data accuracy across all platforms.
Research best practices surrounding student enrollment support and reporting.
Actively engage regional and national Registrar associations, such as AACRAO and SACRAO.
Collaborate with URO leadership on business process improvements and policy changes as needed.
Physical Effort Hand movement—Repetitive motions – F, Finger dexterity – F, Reading – F, Writing – F, Vision – F, Hearing – F, Talking – F, Standing – O, Sitting – F, Lifting (0–30 lbs.) – O, Holding – ?
Work Environment Inside – F
#J-18808-Ljbffr