Trustco Bank
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Branch Manager I, Main Office Branch, NY
at
Trustco Bank . Position opened 2 weeks ago. Be among the first 25 applicants. This role offers a base salary in the range of $55,000 – $100,000 per year, plus performance-based monthly and annual bonuses. Key Responsibilities
Lead and manage all branch operations, ensuring exceptional customer service and operational excellence. Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals. Build and promote the branch’s identity, fostering a sales‑driven and customer‑focused culture. Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers. Conduct staff training, regular team meetings, and performance reviews. Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth. Originate residential, home equity, and installment loans. Ensure compliance with all bank policies, procedures, and security protocols. Handle complex customer requests and resolve escalated issues in person or by phone. Approve significant transactions such as large check cashing, bank checks, and general ledger tickets. Maintain branch appearance and uphold operational performance standards. Report regularly to senior management on branch performance, opportunities, and challenges. Qualifications
Required
High school diploma or equivalent. Supervisory experience. Strong customer service and cash‑handling experience. Excellent verbal communication and interpersonal skills in person, by phone, and via email. Fluency in English; bilingual a plus. Strong organizational skills with the ability to manage multiple priorities. Collaboration skills and willingness to participate in ongoing training and development. Ability to lift 10–20 lbs., stand for extended periods. Preferred
Bachelor’s degree. Previous banking or financial services experience. Schedule
Mon–Wed: 8:30 AM – 5:00 PM Tue: 8:30 AM – 3:00 PM Thu–Fri: 8:30 AM – 6:00 PM Sat: 8:30 AM – 12:00 PM (rotating schedule) Sun: Closed Employees may need to remain 15–30 minutes after closing. Occasional evening and weekend work may be required for networking events, local business visits, open houses, and branch support. Occasional travel for training, meetings, or branch support. Equal Employment Opportunity Statement
Trustco Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion. Recruitment, advertising or solicitation for employment. Treatment during employment. Rates of pay or other forms of compensation. Selection for training, including apprenticeship. Layoff or termination. Trustco Bank cooperates to the fullest extent with applicable civil rights regulations and equal‑employment‑opportunity legislation.
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Branch Manager I, Main Office Branch, NY
at
Trustco Bank . Position opened 2 weeks ago. Be among the first 25 applicants. This role offers a base salary in the range of $55,000 – $100,000 per year, plus performance-based monthly and annual bonuses. Key Responsibilities
Lead and manage all branch operations, ensuring exceptional customer service and operational excellence. Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals. Build and promote the branch’s identity, fostering a sales‑driven and customer‑focused culture. Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers. Conduct staff training, regular team meetings, and performance reviews. Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth. Originate residential, home equity, and installment loans. Ensure compliance with all bank policies, procedures, and security protocols. Handle complex customer requests and resolve escalated issues in person or by phone. Approve significant transactions such as large check cashing, bank checks, and general ledger tickets. Maintain branch appearance and uphold operational performance standards. Report regularly to senior management on branch performance, opportunities, and challenges. Qualifications
Required
High school diploma or equivalent. Supervisory experience. Strong customer service and cash‑handling experience. Excellent verbal communication and interpersonal skills in person, by phone, and via email. Fluency in English; bilingual a plus. Strong organizational skills with the ability to manage multiple priorities. Collaboration skills and willingness to participate in ongoing training and development. Ability to lift 10–20 lbs., stand for extended periods. Preferred
Bachelor’s degree. Previous banking or financial services experience. Schedule
Mon–Wed: 8:30 AM – 5:00 PM Tue: 8:30 AM – 3:00 PM Thu–Fri: 8:30 AM – 6:00 PM Sat: 8:30 AM – 12:00 PM (rotating schedule) Sun: Closed Employees may need to remain 15–30 minutes after closing. Occasional evening and weekend work may be required for networking events, local business visits, open houses, and branch support. Occasional travel for training, meetings, or branch support. Equal Employment Opportunity Statement
Trustco Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion. Recruitment, advertising or solicitation for employment. Treatment during employment. Rates of pay or other forms of compensation. Selection for training, including apprenticeship. Layoff or termination. Trustco Bank cooperates to the fullest extent with applicable civil rights regulations and equal‑employment‑opportunity legislation.
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