U.S. Bank
Job Description
We are seeking a dynamic and technically proficient CAM Leader to oversee a diverse team of Client Account Managers (CAMs) who play a critical role in both partner portfolio management and implementation support for Small Business and Business Banking. This leader will guide CAMs responsible for nurturing active partner relationships, while also managing CAMs who support sales teams, lead implementations, and execute strategic outreach initiatives.
Key Responsibilities
3+ days a week in office or with CAMs in market
Lead and co‑create onboarding and engagement strategies with the Head of Client Account Management, Head of CBB Sales Teams, and Marketing Channel Lead to maximize the best client experience throughout their lifetime
Lead and develop a high‑performing team of CAMs across two core functions: Partner Portfolio Management: CAMs manage active partner relationships, drive engagement, and send referrals to the bank.
Sales & Implementation Support: CAMs assist with onboarding, technical implementations, and special client outreach projects.
Provide technical and strategic guidance to CAMs, ensuring they are equipped to handle complex partner interactions and software‑related challenges
Foster a culture of accountability, collaboration, and continuous improvement
Achieve portfolio growth targets, analyze and report on team performance to quantitative and qualitative goals, including attrition, retention, cross‑sell and referrals to Bank
Partner & Client Engagement
Oversee the health and performance of the active partner portfolio, ensuring consistent communication and value delivery
Support CAMs in resolving partner issues, navigating integrations, and optimizing referral processes
Coordinate special calling efforts for triage, client outreach, and strategic initiatives
Implementation & Sales Support
Collaborate with sales teams to ensure smooth handoffs and successful partner onboarding
Manage CAM involvement in technical implementations, ensuring timelines and expectations are met
Lead special projects that require outbound client engagement, data collection, or issue resolution
Technical Enablement
Act as a technical resource for the CAM team, providing support on software platforms, partner tools, and troubleshooting
Stay informed on product updates and industry trends to proactively support CAMs and partners
Basic Qualifications
5+ years in partner management, client success, or technical account management
2+ years in a leadership role with direct reports
Background in fintech, SaaS, or enterprise software environments
Preferred Experience
Proven experience managing client‑facing or partner‑facing teams in a technical environment
Strong understanding of implementation processes, partner ecosystems, and software platforms
Excellent communication, leadership, and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced, evolving environment
Experience with CRM systems, partner portals, and data analysis tools is a plus
Location The role offers a hybrid/flexible schedule, which means there is an in‑office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary and Benefits Overview Pay Range: $94,010.00 - $110,600.00. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension.
Equal Opportunity Employment U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Posting Status Posting may be closed earlier due to high volume of applicants.
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Key Responsibilities
3+ days a week in office or with CAMs in market
Lead and co‑create onboarding and engagement strategies with the Head of Client Account Management, Head of CBB Sales Teams, and Marketing Channel Lead to maximize the best client experience throughout their lifetime
Lead and develop a high‑performing team of CAMs across two core functions: Partner Portfolio Management: CAMs manage active partner relationships, drive engagement, and send referrals to the bank.
Sales & Implementation Support: CAMs assist with onboarding, technical implementations, and special client outreach projects.
Provide technical and strategic guidance to CAMs, ensuring they are equipped to handle complex partner interactions and software‑related challenges
Foster a culture of accountability, collaboration, and continuous improvement
Achieve portfolio growth targets, analyze and report on team performance to quantitative and qualitative goals, including attrition, retention, cross‑sell and referrals to Bank
Partner & Client Engagement
Oversee the health and performance of the active partner portfolio, ensuring consistent communication and value delivery
Support CAMs in resolving partner issues, navigating integrations, and optimizing referral processes
Coordinate special calling efforts for triage, client outreach, and strategic initiatives
Implementation & Sales Support
Collaborate with sales teams to ensure smooth handoffs and successful partner onboarding
Manage CAM involvement in technical implementations, ensuring timelines and expectations are met
Lead special projects that require outbound client engagement, data collection, or issue resolution
Technical Enablement
Act as a technical resource for the CAM team, providing support on software platforms, partner tools, and troubleshooting
Stay informed on product updates and industry trends to proactively support CAMs and partners
Basic Qualifications
5+ years in partner management, client success, or technical account management
2+ years in a leadership role with direct reports
Background in fintech, SaaS, or enterprise software environments
Preferred Experience
Proven experience managing client‑facing or partner‑facing teams in a technical environment
Strong understanding of implementation processes, partner ecosystems, and software platforms
Excellent communication, leadership, and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced, evolving environment
Experience with CRM systems, partner portals, and data analysis tools is a plus
Location The role offers a hybrid/flexible schedule, which means there is an in‑office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary and Benefits Overview Pay Range: $94,010.00 - $110,600.00. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension.
Equal Opportunity Employment U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Posting Status Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr