Cushman Wakefield Multifamily
Director, Portfolio Administration
Cushman Wakefield Multifamily, Saint Louis, Missouri, United States, 63146
Job Title
Director, Portfolio Administration
Job Description Summary The Director, Portfolio Administration plays a pivotal leadership role in driving client success, supporting business development, and ensuring high-quality service and sales delivery across Portfolio Administration (PA) accounts. This role serves as a strategic partner to clients, brokers, and internal teams, overseeing execution, innovation, and continuous improvement of PA services. The Director is responsible for mentoring associate team members, managing complex client relationships, and contributing to the growth and evolution of the PA platform.
Job Description Client Solutions & Engagement
Serve as the primary point of contact for key client accounts, ensuring exceptional sales delivery and satisfaction.
Lead client meetings, solutioning sessions, and technology demonstrations in partnership with the GOS Technology team.
Collaborate with business development and market teams to drive broker engagement and follow‑up initiatives.
Develop and maintain feedback loops to proactively address client needs and service opportunities.
Business Development & Strategic Initiatives
Lead the development of sale proposals, pricing models, and presentations for new and existing clients.
Partner with Bid Managers and Legal to create and negotiate Master Services Agreements, PA Schedules, Amendments, and Collaborative Agreements.
Identify and pursue sale opportunities to expand PA services and technology offerings across accounts.
Operational Leadership
Ensure compliance with internal processes, documentation standards, and service delivery protocols.
Support transitions and integrated portfolio management efforts in collaboration with global teams.
Team Development & Collaboration
Mentor and guide associate sales team members, fostering a culture of learning and growth.
Promote cross‑functional collaboration and knowledge sharing across PA, Client Relationship Managers, and technology teams.
Contribute to departmental and company‑wide initiatives aimed at enhancing service capabilities and client outcomes.
Key Competencies
Strategic thinking and leadership
Strong client service orientation
Excellent communication and presentation skills
High attention to detail and organizational acumen
Ability to manage multiple priorities and deadlines
Technical proficiency and analytical mindset
Collaborative and proactive approach
Education & Experience
Bachelor’s Degree preferred (Business, Real Estate, Finance, or related field)
5+ years Lease Administration Account Manager experience
Sales Experience, preferred
Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Benefits Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $102,000.00 - $120,000.00
Equal Opportunity Employer Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
Accommodation for Individuals with Disabilities In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
1-888-365-5406
or email. Please refer to the job title and job location when you contact us.
#J-18808-Ljbffr
Job Description Summary The Director, Portfolio Administration plays a pivotal leadership role in driving client success, supporting business development, and ensuring high-quality service and sales delivery across Portfolio Administration (PA) accounts. This role serves as a strategic partner to clients, brokers, and internal teams, overseeing execution, innovation, and continuous improvement of PA services. The Director is responsible for mentoring associate team members, managing complex client relationships, and contributing to the growth and evolution of the PA platform.
Job Description Client Solutions & Engagement
Serve as the primary point of contact for key client accounts, ensuring exceptional sales delivery and satisfaction.
Lead client meetings, solutioning sessions, and technology demonstrations in partnership with the GOS Technology team.
Collaborate with business development and market teams to drive broker engagement and follow‑up initiatives.
Develop and maintain feedback loops to proactively address client needs and service opportunities.
Business Development & Strategic Initiatives
Lead the development of sale proposals, pricing models, and presentations for new and existing clients.
Partner with Bid Managers and Legal to create and negotiate Master Services Agreements, PA Schedules, Amendments, and Collaborative Agreements.
Identify and pursue sale opportunities to expand PA services and technology offerings across accounts.
Operational Leadership
Ensure compliance with internal processes, documentation standards, and service delivery protocols.
Support transitions and integrated portfolio management efforts in collaboration with global teams.
Team Development & Collaboration
Mentor and guide associate sales team members, fostering a culture of learning and growth.
Promote cross‑functional collaboration and knowledge sharing across PA, Client Relationship Managers, and technology teams.
Contribute to departmental and company‑wide initiatives aimed at enhancing service capabilities and client outcomes.
Key Competencies
Strategic thinking and leadership
Strong client service orientation
Excellent communication and presentation skills
High attention to detail and organizational acumen
Ability to manage multiple priorities and deadlines
Technical proficiency and analytical mindset
Collaborative and proactive approach
Education & Experience
Bachelor’s Degree preferred (Business, Real Estate, Finance, or related field)
5+ years Lease Administration Account Manager experience
Sales Experience, preferred
Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Benefits Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $102,000.00 - $120,000.00
Equal Opportunity Employer Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
Accommodation for Individuals with Disabilities In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
1-888-365-5406
or email. Please refer to the job title and job location when you contact us.
#J-18808-Ljbffr