Notturno Home Services
Customer Service Representative / Dispatcher
Notturno Home Services, Boston, Massachusetts, us, 02298
Customer Service Representative / Dispatcher
2 weeks ago Be among the first 25 applicants
At Notturno Home Services, we understand that home service issues can be stressful—and that our clients are trusting us to help protect their families’ comfort and safety. That’s why we’re looking for a Customer Service Representative / Dispatcher who’s not only organized and efficient, but also genuinely cares about building lasting relationships with our clients and team.
In this role, you’ll be a critical part of our operations team, ensuring that every service call is handled smoothly—from the first call to final follow-up. You’ll coordinate schedules, communicate with customers, and support our technicians so they can deliver the exceptional service we’re known for.
Job Summary:
The CSR/Dispatcher supports the day-to-day operations of the company by efficiently scheduling with customers and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call. Must be able to multitask and work in a fast-paced environment but also be proactive on slow days. Other duties include scheduling technician's 1:1’s with managers and reporting on various ends of the business.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
Answer customer inquiries and schedule service appointments with care and professionalism
Dispatch the best-suited technician for each call based on availability and skill set
Keep jobs on track by monitoring progress and rescheduling when needed
Communicate effectively with customers throughout the service process
Reschedule jobs when parts arrive and coordinate timing with both technicians and clients
Candidate needs to be able to work in office.
Minimum Qualifications:
Experience in dispatching a crew is preferred
High school diploma or GED required
Self-starter with a reliable, flexible approach to work hours
Strong customer service skills and a friendly, professional demeanor
Excellent communication skills—both written and verbal
Strong English composition and organizational skills
Ability to work independently and as part of a team
Must be a critical thinker with solid problem-solving abilities
Familiarity with telephone etiquette and email systems
Knowledge of Service Titan a plus
About Notturno:
At Notturno, we don’t just see our team as colleagues; we consider each other family. We place a strong emphasis on your career development and offer unwavering support every step of the way. We firmly believe that building strong relationships lies at the heart of a fulfilling career and our company’s success. That’s why we invest in fostering these connections through company outings like golf and paintball, creating opportunities for us to grow closer.
Job Types: Full-time
Pay: $25 - $27 per hour
Benefits – After 90 days
Health, dental, and vision insurance – 50% employer-paid
401(k) with company match up to 4%
Generous PTO including vacation and sick time
Monthly performance-based commission opportunities
Paid trainings and professional development
Paid holidays
Company apparel
Customer review incentive program
Employee referral bonus program
Monthly raffles and team outings
Periodic company breakfasts and office refreshments
If you're passionate about delivering exceptional customer service, enjoy coordinating details behind the scenes, and want to be part of a team that treats clients and coworkers like family, we’d love to hear from you.
Apply today and experience the Notturno difference—where trust is earned through action.
#J-18808-Ljbffr
At Notturno Home Services, we understand that home service issues can be stressful—and that our clients are trusting us to help protect their families’ comfort and safety. That’s why we’re looking for a Customer Service Representative / Dispatcher who’s not only organized and efficient, but also genuinely cares about building lasting relationships with our clients and team.
In this role, you’ll be a critical part of our operations team, ensuring that every service call is handled smoothly—from the first call to final follow-up. You’ll coordinate schedules, communicate with customers, and support our technicians so they can deliver the exceptional service we’re known for.
Job Summary:
The CSR/Dispatcher supports the day-to-day operations of the company by efficiently scheduling with customers and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call. Must be able to multitask and work in a fast-paced environment but also be proactive on slow days. Other duties include scheduling technician's 1:1’s with managers and reporting on various ends of the business.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
Answer customer inquiries and schedule service appointments with care and professionalism
Dispatch the best-suited technician for each call based on availability and skill set
Keep jobs on track by monitoring progress and rescheduling when needed
Communicate effectively with customers throughout the service process
Reschedule jobs when parts arrive and coordinate timing with both technicians and clients
Candidate needs to be able to work in office.
Minimum Qualifications:
Experience in dispatching a crew is preferred
High school diploma or GED required
Self-starter with a reliable, flexible approach to work hours
Strong customer service skills and a friendly, professional demeanor
Excellent communication skills—both written and verbal
Strong English composition and organizational skills
Ability to work independently and as part of a team
Must be a critical thinker with solid problem-solving abilities
Familiarity with telephone etiquette and email systems
Knowledge of Service Titan a plus
About Notturno:
At Notturno, we don’t just see our team as colleagues; we consider each other family. We place a strong emphasis on your career development and offer unwavering support every step of the way. We firmly believe that building strong relationships lies at the heart of a fulfilling career and our company’s success. That’s why we invest in fostering these connections through company outings like golf and paintball, creating opportunities for us to grow closer.
Job Types: Full-time
Pay: $25 - $27 per hour
Benefits – After 90 days
Health, dental, and vision insurance – 50% employer-paid
401(k) with company match up to 4%
Generous PTO including vacation and sick time
Monthly performance-based commission opportunities
Paid trainings and professional development
Paid holidays
Company apparel
Customer review incentive program
Employee referral bonus program
Monthly raffles and team outings
Periodic company breakfasts and office refreshments
If you're passionate about delivering exceptional customer service, enjoy coordinating details behind the scenes, and want to be part of a team that treats clients and coworkers like family, we’d love to hear from you.
Apply today and experience the Notturno difference—where trust is earned through action.
#J-18808-Ljbffr