The Hillman Group
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Field Learning Experience Manager
role at
The Hillman Group . The Hillman Group offers competitive pay and a range of benefits, including health, dental, vision coverage, 401(k), education assistance, and paid time off.
Job Summary We seek a dynamic and strategic Field Learning Experience Manager to drive performance, engagement, and development of field sales teams and customer‑facing programs. This high‑impact role bridges frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge needed to excel. You will design and deliver training related to key duplication kiosk solutions, coach sales talent, lead onboarding efforts, and implement learning strategies aligned with core business objectives. This position will be located at one of our Tempe, AZ; Cincinnati, OH; or Boulder, CO offices, with 50% of the time dedicated to travel.
Essential Job Functions Field Enablement & Support
Drive adoption and sales of key duplication kiosks (standard key and automotive key fob solutions) through store and district‑level initiatives.
Partner with field sales reps, store managers, and district leadership to build awareness and confidence in kiosk operations and customer service delivery.
Identify B2B opportunities with local businesses and support external partnership development to expand kiosk usage.
Host in‑store demos and events to educate staff and drive program performance.
Serve as a subject‑matter expert and trusted coach for product knowledge, customer interaction, and solution selling.
Training & Development
Conduct learning needs assessments to identify skill and knowledge gaps across regions or teams.
Design, deliver, and evaluate interactive training programs and supporting materials for field associates and store teams.
Facilitate onboarding programs for new hires, including hands‑on kiosk training and customer interaction best practices.
Provide coaching, performance feedback, and development planning to frontline employees and sales reps.
Support career progression by building frameworks and tools for individual and team growth.
Program Management & Strategy
Use data and field feedback to track training effectiveness and inform continuous improvement strategies.
Maintain, troubleshoot, and calibrate in‑store key duplication kiosks to ensure optimal performance.
Collaborate with internal stakeholders to improve training content and align learning strategies with operational priorities.
Act as the primary link between corporate learning teams, sales, marketing, and the field.
Communication & Relationship Building
Develop and nurture strong relationships with store teams, regional leaders, and cross‑functional partners.
Coordinate with sales managers, training leads, and marketing to ensure consistent messaging and delivery.
Communicate updates on training impact, field performance, and program rollout status.
Serve as a responsive point of contact for field questions, escalations, and support.
Administrative & Operational Excellence
Manage and maintain detailed records of training activities, schedules, and participant progress.
Track learning outcomes and update performance data in CRM and training systems.
Contribute to special projects, pilots, or regional launches as needed.
Stay current on company products, kiosk technology, policies, and industry trends.
Maintain documentation of duties, responsibilities, and potential changes as needed.
Education & Experience
3–7 years of experience in sales, field enablement, training, or learning & development.
Experience supporting or training on hardware or technical retail solutions, preferably including key duplication kiosks (mechanical and/or automotive).
Competencies – Knowledge, Skills and Abilities
Proven ability to design and facilitate adult learning programs in field‑based or customer‑facing environments.
Strong communication, presentation, and coaching skills with a focus on practical learning application.
Data‑driven mindset with the ability to assess training effectiveness and optimize learning strategies.
Comfortable traveling up to 50% of the time across store and district locations.
Proficient in Microsoft Office Suite (especially Excel); preferred experience with Salesforce, Power BI, or similar platforms.
Knowledge of sales enablement platforms, learning management systems (LMS), and content creation tools.
Work Environment and Physical Demands Sales/Service Environment varies due to location/store set‑up. May involve exposure to cramped quarters, dust, fumes, or odors. Travel required daily; may have to drive up to 200 miles daily. Hand/eye coordination required; function vision and hearing required. Sales/Service Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.
The Hillman Group is an Equal Employment Opportunity and affirmative action employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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Field Learning Experience Manager
role at
The Hillman Group . The Hillman Group offers competitive pay and a range of benefits, including health, dental, vision coverage, 401(k), education assistance, and paid time off.
Job Summary We seek a dynamic and strategic Field Learning Experience Manager to drive performance, engagement, and development of field sales teams and customer‑facing programs. This high‑impact role bridges frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge needed to excel. You will design and deliver training related to key duplication kiosk solutions, coach sales talent, lead onboarding efforts, and implement learning strategies aligned with core business objectives. This position will be located at one of our Tempe, AZ; Cincinnati, OH; or Boulder, CO offices, with 50% of the time dedicated to travel.
Essential Job Functions Field Enablement & Support
Drive adoption and sales of key duplication kiosks (standard key and automotive key fob solutions) through store and district‑level initiatives.
Partner with field sales reps, store managers, and district leadership to build awareness and confidence in kiosk operations and customer service delivery.
Identify B2B opportunities with local businesses and support external partnership development to expand kiosk usage.
Host in‑store demos and events to educate staff and drive program performance.
Serve as a subject‑matter expert and trusted coach for product knowledge, customer interaction, and solution selling.
Training & Development
Conduct learning needs assessments to identify skill and knowledge gaps across regions or teams.
Design, deliver, and evaluate interactive training programs and supporting materials for field associates and store teams.
Facilitate onboarding programs for new hires, including hands‑on kiosk training and customer interaction best practices.
Provide coaching, performance feedback, and development planning to frontline employees and sales reps.
Support career progression by building frameworks and tools for individual and team growth.
Program Management & Strategy
Use data and field feedback to track training effectiveness and inform continuous improvement strategies.
Maintain, troubleshoot, and calibrate in‑store key duplication kiosks to ensure optimal performance.
Collaborate with internal stakeholders to improve training content and align learning strategies with operational priorities.
Act as the primary link between corporate learning teams, sales, marketing, and the field.
Communication & Relationship Building
Develop and nurture strong relationships with store teams, regional leaders, and cross‑functional partners.
Coordinate with sales managers, training leads, and marketing to ensure consistent messaging and delivery.
Communicate updates on training impact, field performance, and program rollout status.
Serve as a responsive point of contact for field questions, escalations, and support.
Administrative & Operational Excellence
Manage and maintain detailed records of training activities, schedules, and participant progress.
Track learning outcomes and update performance data in CRM and training systems.
Contribute to special projects, pilots, or regional launches as needed.
Stay current on company products, kiosk technology, policies, and industry trends.
Maintain documentation of duties, responsibilities, and potential changes as needed.
Education & Experience
3–7 years of experience in sales, field enablement, training, or learning & development.
Experience supporting or training on hardware or technical retail solutions, preferably including key duplication kiosks (mechanical and/or automotive).
Competencies – Knowledge, Skills and Abilities
Proven ability to design and facilitate adult learning programs in field‑based or customer‑facing environments.
Strong communication, presentation, and coaching skills with a focus on practical learning application.
Data‑driven mindset with the ability to assess training effectiveness and optimize learning strategies.
Comfortable traveling up to 50% of the time across store and district locations.
Proficient in Microsoft Office Suite (especially Excel); preferred experience with Salesforce, Power BI, or similar platforms.
Knowledge of sales enablement platforms, learning management systems (LMS), and content creation tools.
Work Environment and Physical Demands Sales/Service Environment varies due to location/store set‑up. May involve exposure to cramped quarters, dust, fumes, or odors. Travel required daily; may have to drive up to 200 miles daily. Hand/eye coordination required; function vision and hearing required. Sales/Service Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.
The Hillman Group is an Equal Employment Opportunity and affirmative action employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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