The Hillman Group
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Technical Service Operator (TSO)
role at
The Hillman Group
Job Summary We’re looking for a Technical Service Operator (TSO) to provide remote technical support for our kiosks. In this role, you’ll assist field technicians and customers with troubleshooting hardware, software, machines, motors, and electrical issues. You’ll manage a high volume of inbound and outbound calls, provide training, and ensure issues are resolved quickly and effectively.
This position will be full time 5 days a week (including one weekend day either Saturday or Sunday). Pay typically starting at $22 an hour but is based on experience. After field training, this position is 100% remote.
Essential Job Functions
Experience with belts, small motors, tensioning, key accuracy, Pokémon kiosks, mechanical troubleshooting, supporting inbound field calls, etc.
Provide remote troubleshooting for our field service technicians for our kiosks (i.e. hardware, software, machines, motors, electrical issues).
Handle heavy inbound calls, outbound calls and/or email volume with customers and field technicians to resolve kiosks issues.
Train and mentor new field service reps on kiosk repairs.
Run diagnostics, walk users through solutions, and follow up to confirm resolution.
Track kiosk performance, run reports, and identify recurring issues and escalate to the appropriate field representative or internal team.
Education & Experience
High school diploma required
2+ years of experience in technical support, call center, or field service.
Experience with troubleshooting mechanical and electrical systems.
Competencies – Knowledge, Skills, And Abilities
Excellent communication skills with the ability to explain technical solutions to both technical and non-technical audiences effectively.
Highly organized, able to multitask, and thrive in a fast-paced environment.
Proficient in Microsoft Outlook, Excel, and Word.
Work Environment Office setting. Office Sedentary. Office Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
EEO Statement The Hillman Group is an Equal Employment Opportunity and Aff… The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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Technical Service Operator (TSO)
role at
The Hillman Group
Job Summary We’re looking for a Technical Service Operator (TSO) to provide remote technical support for our kiosks. In this role, you’ll assist field technicians and customers with troubleshooting hardware, software, machines, motors, and electrical issues. You’ll manage a high volume of inbound and outbound calls, provide training, and ensure issues are resolved quickly and effectively.
This position will be full time 5 days a week (including one weekend day either Saturday or Sunday). Pay typically starting at $22 an hour but is based on experience. After field training, this position is 100% remote.
Essential Job Functions
Experience with belts, small motors, tensioning, key accuracy, Pokémon kiosks, mechanical troubleshooting, supporting inbound field calls, etc.
Provide remote troubleshooting for our field service technicians for our kiosks (i.e. hardware, software, machines, motors, electrical issues).
Handle heavy inbound calls, outbound calls and/or email volume with customers and field technicians to resolve kiosks issues.
Train and mentor new field service reps on kiosk repairs.
Run diagnostics, walk users through solutions, and follow up to confirm resolution.
Track kiosk performance, run reports, and identify recurring issues and escalate to the appropriate field representative or internal team.
Education & Experience
High school diploma required
2+ years of experience in technical support, call center, or field service.
Experience with troubleshooting mechanical and electrical systems.
Competencies – Knowledge, Skills, And Abilities
Excellent communication skills with the ability to explain technical solutions to both technical and non-technical audiences effectively.
Highly organized, able to multitask, and thrive in a fast-paced environment.
Proficient in Microsoft Outlook, Excel, and Word.
Work Environment Office setting. Office Sedentary. Office Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
EEO Statement The Hillman Group is an Equal Employment Opportunity and Aff… The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
#J-18808-Ljbffr