Related Management Company
Concierge - Luxury
Related Management Company, San Francisco, California, United States, 94199
Join to apply for the
Concierge - Luxury
role at
Related Management Company .
At
Related Management Company
(RMC), we are a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. Our focus is on luxury housing, sustainability, and exceptional service.
Responsibilities What You’ll Do:
Resident & Guest Services
Greet residents and guests warmly and professionally
Announce visitors and manage deliveries with care
Keep the lobby area clean, calm, and welcoming
Support leasing tours and events with a polished front desk presence
Check lobby lighting, scent, music, and overall presentation throughout your shift
Security & Access Control
Monitor building cameras and visitor logs
Track vendor and contractor entries and exits
Respond calmly and appropriately to safety concerns
Package & Amenity Management
Receive and log packages using digital systems
Help manage package room and amenity reservations
Support accurate resident preferences and visitor tracking
Move‑In & Move‑Out Coordination
Prepare elevators and common areas for scheduled move‑ins or move‑outs
Notify management of any unscheduled activity
Ensure transitions are smooth and welcoming
Leasing & Visitor Support
Welcome prospective residents and notify the leasing team
Provide brochures or contact info and maintain a helpful presence
Lifestyle & Community Engagement
Maintain bulletin boards, support community events, and share local recommendations
Remember resident preferences and deliver personalized service moments
Emergency & Service Response
Follow emergency protocols and respond calmly
Assist with in‑the‑moment service needs and elevate when necessary
Ensure follow‑up on issues to confirm resident satisfaction
Teamwork & Professionalism
Keep the front desk organized and presentable
Join daily huddles and support team updates
Take on special assignments and model emotional intelligence
Work Schedule Monday 3 pm – 11:30 pm Tuesday 3 pm – 11:30 pm Friday 3 pm – 11:30 pm Saturday 11:30 am – 8 pm Sunday 11:30 am – 8 pm
Days Off:
Wednesday & Thursday
Compensation
$24.00 – $27.00 / hour
Annual bonus tied to performance
Qualifications
Strong customer service or hospitality experience
Polished communication and a professional, composed demeanor
Basic comfort with digital tools (e.g., delivery logs, CRMs)
Ability to lift up to 50 lbs and remain on your feet for long periods
High school diploma or equivalent required
Flexibility for weekend, evening, or holiday shifts as needed
Why You’ll Love It Here
Lots of paid time off (19+ days!)
Customizable rewards package – medical, vision, dental, life insurance, EAP
Financial wellness perks – 401(k), FSA & HSA, employer‑paid life and AD&D insurance, paid leave & disability programs
Mental health resources – counseling available to team members
Fertility benefits – surrogacy, adoption assistance, and more
Paid time off to volunteer with donation matching
Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
#J-18808-Ljbffr
Concierge - Luxury
role at
Related Management Company .
At
Related Management Company
(RMC), we are a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. Our focus is on luxury housing, sustainability, and exceptional service.
Responsibilities What You’ll Do:
Resident & Guest Services
Greet residents and guests warmly and professionally
Announce visitors and manage deliveries with care
Keep the lobby area clean, calm, and welcoming
Support leasing tours and events with a polished front desk presence
Check lobby lighting, scent, music, and overall presentation throughout your shift
Security & Access Control
Monitor building cameras and visitor logs
Track vendor and contractor entries and exits
Respond calmly and appropriately to safety concerns
Package & Amenity Management
Receive and log packages using digital systems
Help manage package room and amenity reservations
Support accurate resident preferences and visitor tracking
Move‑In & Move‑Out Coordination
Prepare elevators and common areas for scheduled move‑ins or move‑outs
Notify management of any unscheduled activity
Ensure transitions are smooth and welcoming
Leasing & Visitor Support
Welcome prospective residents and notify the leasing team
Provide brochures or contact info and maintain a helpful presence
Lifestyle & Community Engagement
Maintain bulletin boards, support community events, and share local recommendations
Remember resident preferences and deliver personalized service moments
Emergency & Service Response
Follow emergency protocols and respond calmly
Assist with in‑the‑moment service needs and elevate when necessary
Ensure follow‑up on issues to confirm resident satisfaction
Teamwork & Professionalism
Keep the front desk organized and presentable
Join daily huddles and support team updates
Take on special assignments and model emotional intelligence
Work Schedule Monday 3 pm – 11:30 pm Tuesday 3 pm – 11:30 pm Friday 3 pm – 11:30 pm Saturday 11:30 am – 8 pm Sunday 11:30 am – 8 pm
Days Off:
Wednesday & Thursday
Compensation
$24.00 – $27.00 / hour
Annual bonus tied to performance
Qualifications
Strong customer service or hospitality experience
Polished communication and a professional, composed demeanor
Basic comfort with digital tools (e.g., delivery logs, CRMs)
Ability to lift up to 50 lbs and remain on your feet for long periods
High school diploma or equivalent required
Flexibility for weekend, evening, or holiday shifts as needed
Why You’ll Love It Here
Lots of paid time off (19+ days!)
Customizable rewards package – medical, vision, dental, life insurance, EAP
Financial wellness perks – 401(k), FSA & HSA, employer‑paid life and AD&D insurance, paid leave & disability programs
Mental health resources – counseling available to team members
Fertility benefits – surrogacy, adoption assistance, and more
Paid time off to volunteer with donation matching
Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
#J-18808-Ljbffr