YMCA of Greater Boston
Medical Office Employment Program Manager
YMCA of Greater Boston, Boston, Massachusetts, us, 02298
Department:
Education & Training
Employment Type:
Full Time Exempt
Location:
Education & Training Center (Boston)
Reporting To:
Senior Director, Workforce Development
Compensation:
$60,000 - $64,000
Description The YMCA of Greater Boston’s Education & Training Center provides high-quality, integrated adult education and workforce development services to immigrant, unemployed, and underemployed adult learners across Greater Boston. YGB’s Medical Office Employment Program is a 10‑week job training program that prepares trainees for administrative assistant careers with our employer partners: Boston Medical Center, Boston Children’s Hospital, and Mass General Hospital.
YGB’s Education & Training Center seeks a dynamic, team‑oriented, and highly organized
Program Manager
to oversee and lead the day‑to‑day operations and deliver direct instruction to trainees in its Medical Office Employment Program. The Program Manager will be the lead person responsible for effectively delivering 4 training cycles per year for at least 12 trainees per cycle. This individual will play a key role in program design, implementation, and delivery, while directly supporting trainees as they work toward developing and achieving their career goals.
Key Responsibilities Program Design & Administration
Develop and refine program curriculum to ensure relevance and effectiveness.
Oversee the setup of office spaces and classrooms for the program.
Maintain accurate records and ensure confidentiality of participant data.
Manage and coordinate the activities of contractors, volunteers, interns, partners, and other instructors.
Contribute to grant reports, providing necessary program data and updates.
Assist the director in developing and managing program budgets.
Create and maintain engaging communications and social media content for the program.
Intake & Admissions
Collaborate with the intake team to assess applicants and ensure they meet program eligibility criteria.
Conduct interviews with potential participants, offering feedback on suitability and assisting in trainee selection.
Instruction & Advising
Deliver direct instruction for topics such as medical administration, HIPAA, OSHA, patient intake, medical insurance, billing and coding basics, and medical terminology. Curriculum provided and can be customized.
Develop and deliver group and 1:1 training sessions and simulations.
Evaluate participant assignments and track progress in the program’s database.
Partner with Career Services to create individual career plans for trainees.
Coordinate with employer partners to place trainees in full‑time positions and provide support throughout the experience.
Provide career advising for trainees, including guidance and job placements.
Cover other programming activities as needed within the Center.
Relationship Management
Collaborate to cultivate and manage relationships with key stakeholders, including trainees, staff, mentors, volunteers, employers, and funders.
Use employer feedback to refine the curriculum and improve trainee placement outcomes.
Contribute to program operations and events to ensure the overall success of trainee placements and program effectiveness.
Skills, Knowledge & Expertise Qualifications:
Proven experience with adult education or workforce development programs.
Strong organizational, communication, and time management skills, with the ability to manage multiple stakeholders and priorities.
Ability to build and maintain relationships with diverse stakeholders.
Experience in curriculum design and delivery.
Knowledge of medical administrative skills and career coaching is a plus.
Passion for empowering individuals to achieve career success.
Job Benefits Why Join Us:
Be part of an innovative and supportive team dedicated to making an impact.
Opportunity to shape and deliver quality workforce development programs.
Access to professional development and growth opportunities.
Free YMCA of Greater Boston Family Membership.
Medical, Dental, Retirement, Sick time, and Vacation benefits.
If you are a results‑driven professional with a passion for education, workforce development, and empowering individuals, we’d love to hear from you!
#J-18808-Ljbffr
Education & Training
Employment Type:
Full Time Exempt
Location:
Education & Training Center (Boston)
Reporting To:
Senior Director, Workforce Development
Compensation:
$60,000 - $64,000
Description The YMCA of Greater Boston’s Education & Training Center provides high-quality, integrated adult education and workforce development services to immigrant, unemployed, and underemployed adult learners across Greater Boston. YGB’s Medical Office Employment Program is a 10‑week job training program that prepares trainees for administrative assistant careers with our employer partners: Boston Medical Center, Boston Children’s Hospital, and Mass General Hospital.
YGB’s Education & Training Center seeks a dynamic, team‑oriented, and highly organized
Program Manager
to oversee and lead the day‑to‑day operations and deliver direct instruction to trainees in its Medical Office Employment Program. The Program Manager will be the lead person responsible for effectively delivering 4 training cycles per year for at least 12 trainees per cycle. This individual will play a key role in program design, implementation, and delivery, while directly supporting trainees as they work toward developing and achieving their career goals.
Key Responsibilities Program Design & Administration
Develop and refine program curriculum to ensure relevance and effectiveness.
Oversee the setup of office spaces and classrooms for the program.
Maintain accurate records and ensure confidentiality of participant data.
Manage and coordinate the activities of contractors, volunteers, interns, partners, and other instructors.
Contribute to grant reports, providing necessary program data and updates.
Assist the director in developing and managing program budgets.
Create and maintain engaging communications and social media content for the program.
Intake & Admissions
Collaborate with the intake team to assess applicants and ensure they meet program eligibility criteria.
Conduct interviews with potential participants, offering feedback on suitability and assisting in trainee selection.
Instruction & Advising
Deliver direct instruction for topics such as medical administration, HIPAA, OSHA, patient intake, medical insurance, billing and coding basics, and medical terminology. Curriculum provided and can be customized.
Develop and deliver group and 1:1 training sessions and simulations.
Evaluate participant assignments and track progress in the program’s database.
Partner with Career Services to create individual career plans for trainees.
Coordinate with employer partners to place trainees in full‑time positions and provide support throughout the experience.
Provide career advising for trainees, including guidance and job placements.
Cover other programming activities as needed within the Center.
Relationship Management
Collaborate to cultivate and manage relationships with key stakeholders, including trainees, staff, mentors, volunteers, employers, and funders.
Use employer feedback to refine the curriculum and improve trainee placement outcomes.
Contribute to program operations and events to ensure the overall success of trainee placements and program effectiveness.
Skills, Knowledge & Expertise Qualifications:
Proven experience with adult education or workforce development programs.
Strong organizational, communication, and time management skills, with the ability to manage multiple stakeholders and priorities.
Ability to build and maintain relationships with diverse stakeholders.
Experience in curriculum design and delivery.
Knowledge of medical administrative skills and career coaching is a plus.
Passion for empowering individuals to achieve career success.
Job Benefits Why Join Us:
Be part of an innovative and supportive team dedicated to making an impact.
Opportunity to shape and deliver quality workforce development programs.
Access to professional development and growth opportunities.
Free YMCA of Greater Boston Family Membership.
Medical, Dental, Retirement, Sick time, and Vacation benefits.
If you are a results‑driven professional with a passion for education, workforce development, and empowering individuals, we’d love to hear from you!
#J-18808-Ljbffr