Urban Land Interests
Resident Relations
Develops strong rapport through quality customer service and effective communication while enforcing company and community policies.
Assists with move‑ins/move‑outs and completes apartment inspection reports as needed.
Ensures that all resident requests or complaints are responded to in a timely, efficient, and courteous manner. Communicates with Property Managers regarding difficult or unique situations that should be handled at the next level, especially if there are requests for exceptions to normal procedures and policies.
Ensures resident files are complete and maintained per company procedure, including all resident data within Yardi.
Assists with the delivery of notices, flyers, and gifts to residents’ doors.
Contributes to the implementation, design, and maintenance of a resident retention program, including newsletters, resident referral incentives, and social activities.
Reports any unusual or extraordinary circumstances regarding residents or the property to the Property Manager.
Supports the planning and execution of large‑scale summer resident events by contributing to theme development, creating promotional flyers, coordinating decorations, and assisting with event setup and logistics.
Manages the residential social media presence on Instagram and Facebook by curating engaging content, promoting neighborhood partnerships, organizing resident giveaways, and fostering a strong sense of community across all properties.
Facilities Management
Regularly inspects grounds and common areas and works with Property Manager to take necessary action.
Reports accidents and emergency situations to the Property Manager in a timely manner.
Instills and demonstrates the Mission, Vision, and Values of Urban Land Interests to all employees, residents, and vendors.
Follows and ensures compliance with all Fair Housing laws.
Demonstrates thorough knowledge and ensures compliance with company policies and procedures.
Encouraged to seek educational opportunities and self‑improvement for personal growth and development to be discussed with Supervisor.
Maintains a positive working relationship within the community, with employees, owners, vendors and outside agencies to help positively promote Urban Land Interests.
Performs other duties which may be required to ensure economic success of Urban Land Interests as necessary.
Job Knowledge, Skills & Abilities
Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
Effectively convey ideas, images, and goals to a diverse group of personalities.
Must possess a positive, friendly attitude and have the ability to work well under pressure.
Competence in Microsoft Office Suite including Word, Excel, and Outlook. Experience with Yardi and Adobe a plus. Knowledge of social media platforms also a plus.
Highly organized with a good attention to detail. Strong ability to prioritize responsibilities.
Education / Certification / License
High School degree required. College degree in business, communication, marketing or related field preferred.
ARM or CAM a plus.
Experience
1–3 years in Property Management or Customer Service related field required.
Working Conditions
Must be able to periodically lift up to 20 lbs. and up to 40 lbs. occasionally.
Ability to walk and traverse stairs on a regular and daily basis.
Inside and outside work in all types of weather.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Management
Referrals increase your chances of interviewing at Urban Land Interests by 2x
Oak Park Terrace, WI $55,000.00‑$100,000.00 1 month ago
Madison, WI $55,000.00‑$100,000.00 2 days ago
Sun Prairie Town, WI $19.00‑$22.00 3 weeks ago
Leasing Agent - Part‑Time - Fitchburg, WI Madison, WI $100,000.00‑$120,000.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Develops strong rapport through quality customer service and effective communication while enforcing company and community policies.
Assists with move‑ins/move‑outs and completes apartment inspection reports as needed.
Ensures that all resident requests or complaints are responded to in a timely, efficient, and courteous manner. Communicates with Property Managers regarding difficult or unique situations that should be handled at the next level, especially if there are requests for exceptions to normal procedures and policies.
Ensures resident files are complete and maintained per company procedure, including all resident data within Yardi.
Assists with the delivery of notices, flyers, and gifts to residents’ doors.
Contributes to the implementation, design, and maintenance of a resident retention program, including newsletters, resident referral incentives, and social activities.
Reports any unusual or extraordinary circumstances regarding residents or the property to the Property Manager.
Supports the planning and execution of large‑scale summer resident events by contributing to theme development, creating promotional flyers, coordinating decorations, and assisting with event setup and logistics.
Manages the residential social media presence on Instagram and Facebook by curating engaging content, promoting neighborhood partnerships, organizing resident giveaways, and fostering a strong sense of community across all properties.
Facilities Management
Regularly inspects grounds and common areas and works with Property Manager to take necessary action.
Reports accidents and emergency situations to the Property Manager in a timely manner.
Instills and demonstrates the Mission, Vision, and Values of Urban Land Interests to all employees, residents, and vendors.
Follows and ensures compliance with all Fair Housing laws.
Demonstrates thorough knowledge and ensures compliance with company policies and procedures.
Encouraged to seek educational opportunities and self‑improvement for personal growth and development to be discussed with Supervisor.
Maintains a positive working relationship within the community, with employees, owners, vendors and outside agencies to help positively promote Urban Land Interests.
Performs other duties which may be required to ensure economic success of Urban Land Interests as necessary.
Job Knowledge, Skills & Abilities
Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
Effectively convey ideas, images, and goals to a diverse group of personalities.
Must possess a positive, friendly attitude and have the ability to work well under pressure.
Competence in Microsoft Office Suite including Word, Excel, and Outlook. Experience with Yardi and Adobe a plus. Knowledge of social media platforms also a plus.
Highly organized with a good attention to detail. Strong ability to prioritize responsibilities.
Education / Certification / License
High School degree required. College degree in business, communication, marketing or related field preferred.
ARM or CAM a plus.
Experience
1–3 years in Property Management or Customer Service related field required.
Working Conditions
Must be able to periodically lift up to 20 lbs. and up to 40 lbs. occasionally.
Ability to walk and traverse stairs on a regular and daily basis.
Inside and outside work in all types of weather.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Management
Referrals increase your chances of interviewing at Urban Land Interests by 2x
Oak Park Terrace, WI $55,000.00‑$100,000.00 1 month ago
Madison, WI $55,000.00‑$100,000.00 2 days ago
Sun Prairie Town, WI $19.00‑$22.00 3 weeks ago
Leasing Agent - Part‑Time - Fitchburg, WI Madison, WI $100,000.00‑$120,000.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr